Tyler Johnson
US,AZ
Summary
Adept at enhancing customer experiences, I leveraged critical thinking and exceptional customer service skills at Lyft, significantly boosting repeat business. At Hiland's Cigars, my knack for customer engagement and schedule management drove sales. Proven ability to solve problems and maintain high standards of service, I excel in fast-paced environments, ensuring customer satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Lyft Rideshare Driver
Lyft
04.2024 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Sales Associate
Hiland's Cigars
03.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Meat Clerk
Fry's Food And Drug
05.2018 - 03.2023
- Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
- Cut meats to customer specifications and answered questions about specialty products.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Prepared and packaged meat products by cutting and grinding meat to customer specifications.
- Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
Education
No Degree - Network And System Administration
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZHigh School Diploma -
Arcadia High School
Phoenix, AZSkills
- Schedule Management
- Patience and understanding
- Customer Service
- Customer Engagement
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Lyft Rideshare Driver
Lyft
04.2024 - Current
Sales Associate
Hiland's Cigars
03.2023 - 04.2024
Meat Clerk
Fry's Food And Drug
05.2018 - 03.2023
No Degree - Network And System Administration
Maricopa Community Colleges - Scottsdale Community College
High School Diploma -
Arcadia High School
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