Tyler Acker
Los Angeles,CA
Summary
Motivational leader and critical thinker with a strong aptitude for team development, guidance, leadership, and motivation, complemented by exceptional skills in customer relations and relationship management. Capable of making independent decisions and using good judgment to benefit company goals. Committed to using training, monitoring, and morale-boosting skills to improve employee engagement and performance. Demonstrates a diverse skill set in project management, problem resolution, and teamwork. Offers a new perspective and a strong dedication to quality and success. Acknowledged for being adaptable and proactive in providing effective solutions. Known for working efficiently and accurately under pressure, with excellent decision-making skills and attention to detail. Committed to providing thorough and compassionate client/customer care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Project Manager and Supervisor
Acker Resources Construction
01.2019 - Current
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, adjusting schedules and resources as needed, and budget requirements ensuring timely delivery of high-quality results without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Maintained payroll information by calculating, collecting, and maintaining data.
Records Management Specialist
Outlook Consulting
10.2023 - 11.2023
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Operated computer programs, including 10 Keys and additional accounting software to record, store and analyze information efficiently.
- Contacted document requestors and obtained additional information required to process document requests.`
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
Lift Team Technician - Nursing Department
Cedars-Sinai Medical Center
01.2013 - 12.2018
- Developed strong relationships with interdisciplinary team members through effective collaboration efforts.
- Maintained inventory levels of necessary supplies for safe patient transport, addressing any shortages or damaged items promptly.
- Provided exceptional customer service to patients and their families, addressing concerns or questions in a compassionate manner.
- Increased patient safety by carefully transferring patients between rooms, beds, and wheelchairs.
Airport Customer Service Agent
Los Angeles International Airport (LAX)
09.2010 - 12.2012
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Host and Server
Roscoe's Chicken And Waffles
08.2008 - 08.2010
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Administrative Assistant
McDuffie Company
01.2005 - 08.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Instructor
Health Concepts and Education
01.2000 - 01.2005
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Trained proper CPR and First Aid skills through demonstrations and repetition.
Education
Bachelor of Arts - Public Relations
Howard University
Washington, DC06.2010
High School Diploma -
University Highschool
Los Angeles, CA06.2005
Skills
Project Management
Project planning and development
Training and mentoring
Goal-Oriented
Staff Management
Interpersonal Skills
Customer Service
Problem-solving abilities
Active Listening and Critical Thinking
Computer Skills including Data Entry
Office Administration
Certification
- Adult Residential Certification Program (ARF) - Exp 2025
- Residential Care Facility for the Elderly (RCFE)- Exp 2025
Timeline
Records Management Specialist
Outlook Consulting
10.2023 - 11.2023
Project Manager and Supervisor
Acker Resources Construction
01.2019 - Current
Lift Team Technician - Nursing Department
Cedars-Sinai Medical Center
01.2013 - 12.2018
Airport Customer Service Agent
Los Angeles International Airport (LAX)
09.2010 - 12.2012
Host and Server
Roscoe's Chicken And Waffles
08.2008 - 08.2010
Administrative Assistant
McDuffie Company
01.2005 - 08.2006
Instructor
Health Concepts and Education
01.2000 - 01.2005
- Adult Residential Certification Program (ARF) - Exp 2025
- Residential Care Facility for the Elderly (RCFE)- Exp 2025
Bachelor of Arts - Public Relations
Howard University
High School Diploma -
University Highschool
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