Tyler Anderson
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting deadlines, and also being a team player to assist colleagues when in need. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits. Hardworking and passionate job seeker with strong organizational skills. Eager to grow in this industry of insurance claims for personal knowledge and to help others, with the vision to one day lead a team of adjusters.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Managed Repair Rep
Progressive Insurance
10.2023 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto damages, allowing for accurate assessment of damages and appropriate claim payouts.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
CSR / Estimator
Payne And Sons Paint And Body
11.2022 - 10.2023
- Resolved auto claims for insureds by providing relevant policy details and repairs estimates.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Conducted thorough vehicle inspections to identify all necessary repairs and accurately estimate costs.
Public Service Officer
Mesquite Police Department
02.2017 - 11.2022
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel
- Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
Dispatcher
Mesquite Police Department
02.2017 - 11.2022
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Identified locations and needs of callers to accurately send assistance
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts
- Alerted personnel of road and weather hazards to minimize accidents and delays
- Required to think quickly and make decisions to send correct first responder personnel to the correct location along with updating current information while enroute.
Detention Officer
Mesquite Police Department
11.2012 - 02.2017
- Followed daily routine schedule and took head counts of all inmates in assigned cell block
- Performed searches of people, vehicles, mail items and dormitories
- Fingerprinted and photographed incoming and released inmates
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons
- Exercised surveillance and control over 50 inmates
- Supervised inmates during day-to-day activities
- Performed head counts, checking cells for missing inmates
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband
- Maintained records of prisoners' identification and charges
- Served meals and dispensed medications to inmates
- Took prisoners into custody and escorted to locations within and outside facility.
Education
Associate of Applied Science - Criminal Justice
Eastfield Community College
Mesquite, TX05.2014
Skills
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Data Entry
- Call Documentation
- Understanding Customer Needs
- Customer Service
- Multitasking and Prioritization
- Building Rapport with Advisors
Accomplishments
- Took on a challenge of managing one of the most complex body shops in DFW, within my first year with the company upon supervisors request.
- Volunteered to work claims in East TX area for a week, as a new field adjuster just starting with the company.
- Assist the NSC team with third party appraisals for in person auto inspections.
- Still holds a valid Texas TCOLE dispatcher license and will help local PD if an emergency situation arises in my off time.
Certification
- All Lines Adjuster License
- Texas TCOLE Dispatcher License
- "EMD" Emergency Medical Dispatcher Certification
Timeline
Managed Repair Rep
Progressive Insurance
10.2023 - Current
CSR / Estimator
Payne And Sons Paint And Body
11.2022 - 10.2023
Public Service Officer
Mesquite Police Department
02.2017 - 11.2022
Dispatcher
Mesquite Police Department
02.2017 - 11.2022
Detention Officer
Mesquite Police Department
11.2012 - 02.2017
Associate of Applied Science - Criminal Justice
Eastfield Community College