Tyler Andrus
Lynden Transport
Anchorage,United States
19
years of professional experience
Senior Customer Service Representative supporting VIP travelers through high-volume reservation management, issue resolution, and frontline communication across aircraft, hotel, car, and catering bookings. Strengthens service consistency by de-escalating concerns, guiding follow-up actions, and keeping interactions calm under pressure. Brings aviation operations knowledge that supports smoother handoffs with ramp and ground teams.
Work History
Warehouse Forklift Operator
1 Year 1 Month- Inspect forklifts before use and report maintenance concerns promptly to keep operations moving.
- Organize freight by destination and priority to support smooth warehouse flow throughout each shift.
- Coordinate with drivers and warehouse staff to confirm staging locations and loading readiness.
- Maintain clean work areas and clear aisles to reduce movement delays and support safe traffic flow.
- Follow facility safety procedures consistently while operating equipment in active dock and storage zones.
- Document completed moves and exceptions clearly to support accurate shift handoffs and tracking.
- Unload inbound freight carefully and place pallets in designated locations for efficient retrieval.
Heavy Equipment Operator
2 Years 5 Months- Operated heavy equipment safely in support of excavation, grading, and material handling tasks.
- Inspected machinery before use and reported maintenance concerns to keep work progressing without avoidable delays.
- Followed site safety procedures and maintained awareness around crews, vehicles, and active work zones.
- Coordinated with crew members to position equipment efficiently for loading, hauling, and placement activities.
- Kept work areas clear of unnecessary obstacles to support smooth equipment access and movement.
- Communicated clearly with supervisors and team members to confirm instructions and job priorities.
- Adjusted operating techniques to match terrain, weather, and changing site conditions.
Customer Service Representative
2 Years- Deliver calm, knowledgeable service that resolves customer issues and maintains satisfaction.
- Respond to incoming calls and emails, supporting VIP clients with aircraft, hotel, car, and catering reservations.
- Build lasting customer relationships that encourage repeat business and loyalty.
- De-escalate tense situations while keeping a calm, friendly presence under pressure.
Line Service Technician
9 Years 11 Months- Maintained clear walkways and work areas to support passenger and employee safety throughout the shift.
- Performed aircraft refueling, towing, and ground support tasks while following ramp procedures and service standards.
- Guided aircraft by hand signals and batons to promote safe ground travel and precise positioning.
- Handled groundskeeping duties including mowing, debris removal, snow plowing, and power tool operation.
- Applied deicing fluid, emptied lavatory systems, and replenished sanitizer fluid to keep aircraft ready for service.
Baggage Handler
2 Years 5 Months- Transferred baggage safely from aircraft to collection areas to maintain orderly passenger flow.
- Followed safety procedures and proper lifting techniques to reduce injury risk during heavy handling tasks.
- Coordinated cargo unloading with coworkers to keep transportation moving efficiently and safely.
- Sorted luggage by destination and transfer point to reduce handling errors and misplaced bags.
- Used clear communication with team members to resolve loading issues and keep schedules on track.
Education
High School Diploma
Skills
Customer service
De-escalation techniques
Service recovery
VIP guest support
Verbal and written communication
Front desk operations
Reservation coordination
Guest intake processing
Multitasking and prioritization
Call handling
Email communication
Schedule coordination
Timeline
Warehouse Forklift Operator
Lynden Transport
10.2025 - CurrentRead More
Heavy Equipment Operator
ATS Construction
03.2023 - 08.2025Read More
Customer Service Representative
Atlantic Aviation
10.2020 - 10.2022Read More
Line Service Technician
Atlantic Aviation
11.2010 - 10.2020Read More
Baggage Handler
Holland America Princess
04.2008 - 09.2010Read More
Dimond High School
High School Diploma
Read More