Tyler Avery
Summary
Experienced training specialist skilled in delivering technical programs in live and virtual environments. Collaborates with subject matter experts to develop and improve training solutions, leads projects and department initiatives, and manages all aspects of program administration and evaluation to ensure training effectiveness.
Overview
10
10
years of professional experience
Work History
KDS Service Coach
Liberty Mutual
02.2025 - Current
- Deliver technical coaching to new hires and tenured agents, utilizing virtual platforms and tailoring methodologies to audience needs.
- Facilitate program assessments, calibrations, and individual development planning to ensure consistency in training outcomes and continuous improvement.
- Support program administration by managing scheduling, communications, rosters, and participant tracking.
- Lead engagement initiatives, including Celebration Committee activities to foster positive team culture and ongoing enrichment updates to ensure content is up to date when delivered to learners.
Customer Service Representative
Liberty Mutual
01.2024 - 02.2025
- Provide frontline technical support and service to clients, addressing individual training needs and answering questions related to products and processes.
- Developed a training presentation and materials for the team to improve service effectiveness and operational efficiencies.
- Participate in program assessments to identify service gaps and recommend content enhancements.
Sales Advisor
Eversurance
04.2023 - 10.2023
- Delivered product knowledge training for front-line team members, including creating and updating training content for new product lines.
- Led department initiatives to assess training needs and provided peer coaching in both group and individual settings to align with team performance targets.
- Managed program communications, daily meetings, and reported on training and sales outcomes to management.
New Hire Trainer
Vivint Insurance Agency
08.2020 - 04.2023
- Designed and implemented the 'Nesting' program, using needs assessment data to enhance new hire retention and bridge the gap between training and production readiness.
- Developed and delivered training modules in a virtual classroom environment, tailoring methodologies to learner styles and feedback from management.
- Conducted regular program evaluations and participant testing to measure effectiveness and guide content improvements.
- Administered training logistics including scheduling, attendance tracking, and graduation readiness assessments.
Sales Agent
The Hartford
09.2019 - 02.2020
- Delivered technical product and compliance training to new and existing team members focused on home and auto insurance for AARP clients.
- Participated in needs analysis to identify learning objectives and improve quality of product training materials.
- Provided feedback to management to inform ongoing development of training content and procedures.
Training Delivery / Sales & Service Consultant
Progressive
04.2016 - 06.2019
- Facilitated onboarding and technical skills training for over 60 new hires in both classroom and virtual environments, using diverse training media and methodologies based on audience needs.
- Led training project development in collaboration with leadership, including program assessments, content creation, and participant evaluations.
- Consulted with managers to identify department training needs and recommend course improvements based on outcomes analysis.
- Provided coaching and feedback to agents in group and 1:1 settings, supporting individual development plans.
- Managed training logistics, session scheduling, and participant tracking throughout multiple training cycles.
Skills
- Technical training delivery (live & virtual)
- Program development & needs assessment
- Coaching & feedback
- Content creation & evaluation
- Team building & leadership
Timeline
KDS Service Coach
Liberty Mutual
02.2025 - Current
Customer Service Representative
Liberty Mutual
01.2024 - 02.2025
Sales Advisor
Eversurance
04.2023 - 10.2023
New Hire Trainer
Vivint Insurance Agency
08.2020 - 04.2023
Sales Agent
The Hartford
09.2019 - 02.2020
Training Delivery / Sales & Service Consultant
Progressive
04.2016 - 06.2019