Tyler Baldwin
Ocala
Summary
High-energy food service management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
6
6
years of professional experience
Work History
Fulfillment Specialist
Chewy Warehouse
Ocala, FL
10.2021 - 11.2023
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept work areas neat, clean and free from debris.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Prepared and checked outbound shipments for accuracy.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Transported merchandise pallets to move in warehouse.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Picked and packed order items.
- Safely and securely loaded items to prevent damage during transport.
- Pre-assembled containers to be easily selected by packing associates.
- Followed orders precisely for correct items, sizes and quantities.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Food Service Worker
Five Guys
Ocala, FL
03.2019 - 10.2022
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Developed and maintained positive relationships with customers to enhance service.
- Set up and broke down food service lines quickly to maintain service flow.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Adjusted food preparation methods in accordance with customer requests.
- Monitored food quality and freshness throughout day.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Utilized POS system to receive and process food and beverage orders.
- Cleaned and organized kitchen, dining and service areas.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Greeted customers and answered inquiries regarding menu items and specials.
Assistant General Manager
Krispy Kreme
Myrtle Beach, SC
09.2017 - 03.2019
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
GED -
College of Central Florida
Skills
- Training and development background
- Strategic planning skill
- Team leadership expertise
- Team leadership strength
- Team training pipeline establishment and management
- Training and development skill
- Employee relations
- Customer relationship management (CRM)
- Inventory control
- Staff management
- Staff development
Timeline
Fulfillment Specialist
Chewy Warehouse
10.2021 - 11.2023
Food Service Worker
Five Guys
03.2019 - 10.2022
Assistant General Manager
Krispy Kreme
09.2017 - 03.2019
GED -
College of Central Florida