Tyler Batie
Jacksonville,FL
Summary
Versatile Front Office Supervisor with proven leadership skills developed in both the professional soccer and upscale dining settings. Certified in Dale Carnegie leadership courses and active in community development through roles in RYLA and Rotary. Known for exceptional communication and time management abilities. Seeking a part time or full-time role that offers opportunities for professional growth and capitalizes on my expertise in customer service and hospitality.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Diamonds Direct
06.2022 - Current
- Reconciled daily financial reports and managed payment processing.
- Trained and supervised new employees to ensure role comprehension.
- Resolved complex issues to maintain customer and team satisfaction.
- Oversaw client files, ensuring data security protocols were followed.
- Generated and delivered reports across departments.
- Utilized strong interpersonal skills to defuse tense situations, ensuring a comfortable atmosphere for both staff and patrons.
- Implemented customer feedback loops to continually improve service quality, resulting in higher customer satisfaction ratings.
Analyst Internships
Batie & Co Capital Management
08.2021 - 07.2022
- Analyzed large data sets to identify market trends, patterns, and correlations.
- Prepared comprehensive reports offering actionable recommendations based on research findings.
- Stayed current with industry trends to ensure relevant research.
- Employed both qualitative and quantitative research methods for in-depth analysis.
- Utilized statistical software for data interpretation and visualization.
- Fostered research partnerships to enhance data quality and access.
Fine Dining Server
Simply Fondue
01.2021 - 07.2021
- Served as a Fine Dining Server, consistently enhancing guest dining experiences with extensive bar and wine knowledge.
- Skillfully ran specialty dishes from chefs to tables, demonstrating proficiency in unique serving techniques.
- Managed bar inventory and efficiently set up and broke down the bar area for special events.
- Thrived in high-volume shifts, contributing to increased referrals and walk-in business.
- Maintained a thorough understanding of the menu, adeptly answering customer inquiries about ingredients and cooking methods.
Outside Service Staff Member
Paako Ridge Golf Club
07.2018 - 12.2020
- Maintained golf cart fleet, ensuring regular upkeep and timely parts replacements.
- Greeted guests and informed them of course conditions, rules, and gameplay to enhance their experience.
- Monitored tee times and turn times to anticipate and mitigate scheduling issues.
- Coordinated events, managing logistics and operations for large parties and gatherings.
- Worked with catering, lighting, and sound companies to obtain price quotes and ensure high-quality event execution.
Education
Sales Management - Business Administration
Florida State College At Jacksonville
Jacksonville, FL06.2026
East Mountain High School
Sandia Park, NM05.2020
Skills
- Project Management
- Customer Relations
- Oral and Writing Communication
- Staff Management
- Database Administration
- Microsoft Office
- Microsoft Excel
- Problem-Solving
Timeline
Front Office Manager
Diamonds Direct
06.2022 - Current
Analyst Internships
Batie & Co Capital Management
08.2021 - 07.2022
Fine Dining Server
Simply Fondue
01.2021 - 07.2021
Outside Service Staff Member
Paako Ridge Golf Club
07.2018 - 12.2020
Sales Management - Business Administration
Florida State College At Jacksonville
East Mountain High School