Tyler Beckel
Dayton,KY
Summary
Dynamic Lead Insurance Operations Specialist at Great American Insurance, adept at enhancing efficiency through advanced Excel skills and fostering collaboration among agents and producers. Recognized for streamlining processes and delivering exceptional customer service, while achieving compliance and quality standards. Passionate about helping clients and driving operational success.
Overview
3
3
years of professional experience
Work History
Lead Insurance Operations Specialist
Great American Insurance Group
Cincinnati, OH
07.2024 - Current
- Facilitated clear communication of complex information to 50+ stakeholders via phone, email, and in-person meetings.
- Coordinate and lead daily activities of employees performing policy administration tasks.
- Review completed assignments to ensure quality and compliance with standards
- Coached training and technical guidance to lower-level employees.
- Participate in departmental projects, including form and screen changes, user acceptance testing, and policy impact assessments.
- Leveraged Excel and internal platforms to enhance research efficiency, resulting in a 25% reduction in troubleshooting time.
- Facilitated the approval of over 150 new business applications and renewals monthly, adhering to defined guidelines to ensure compliance and efficiency.
Financial Institution Service Claims Intern
Great American Insurance
Cincinnati, Ohio
08.2022 - 07.2024
- Support claims professionals within Financial Institution Services division
- Distributed large volume of incoming electronic documents to appropriate claim files
- Review invoices and process payments to third party vendors within specified authority level
- Manage time and changing priorities on a daily basis
- Coordinate with manager and team to ensure a high level of customer satisfaction
- Participant in the 2023 Summer Intern Program, including executive panels, industry hot topics, and networking opportunities
Education
Bachelor of Business Administration - Marketing
University of Cincinnati, Carl H. Lindner College of Business
Cincinnati, Ohio05.2024
Skills
- Microsoft office
- Workflow management
- Client support
- Problem Solving
- Adaptability and Flexibility
- Teamwork and collaboration
- Organizing and prioritizing work
- Effective communication
Timeline
Lead Insurance Operations Specialist
Great American Insurance Group
07.2024 - Current
Financial Institution Service Claims Intern
Great American Insurance
08.2022 - 07.2024
Bachelor of Business Administration - Marketing
University of Cincinnati, Carl H. Lindner College of Business