Tyler Betancourt

• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Contributed to a positive work environment by maintaining a professional demeanor at all times.
• Handled daily package deliveries/dry cleaning
• Trained new concierge staff, ensuring consistent high level of service across team.
• Ensured guest safety and security, monitoring public areas and managing access to guest floors.

• Provided friendly and professional assistance to employees, visitors and customers.
• Maintained high levels of alertness throughout shifts.
• Monitored building and property entrances and exits to detect intrusions and protect assets.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Monitored security cameras to identify and respond to suspicious activity.
• Reviewed guest identification and employee credentials to authorize entry onto premises.
• Assisted tenants with front door upon entry or exiting

• Greeted guests upon arrival and provided them with a warm welcome.
• Ensured that all visitors had valid identification before entering the building.
• Maintained an accurate log of all visitors/contractors to the building, including name, date and time of entry and exit, and purpose of visit/or entry.
• Monitored the security cameras around the premises and reported any suspicious activity to management.
• Responded promptly to emergency situations as they arose.
• Managed Tenants keys ensuring only authorized personnel had access.
• Notified maintenance staff when repairs were needed within the building.
• Transferred luggage, trunks and packages to and from rooms, loading areas, vehicles or transportation terminals with baggage carts.

• Engaged, educated and befriended customers to deliver amazing shopping experience.
• Assisted with daily opening and closing tasks to maintain clean,neat and professional store.
• Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Communicated product information with confidence and educated consumers about company.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Maintained energy and enthusiasm in fast-paced environment.

• Assisted customers in finding desired items on shelves or through catalogs.

• Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.

• Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.

• Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.

Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.

• Secured doorways to maintain customer and employee safety and uphold company policies and procedures.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Monitored central alarm systems for fire, intrusion and duress alarms

• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

• Oversaw daily monitoring and patrolled buildings, grounds and work sites.