Tyler Billips
Tulsa,OK
Summary
Always striving to be the best me I can be!
Overview
10
10
years of professional experience
1
1
Certification
Work History
IAPDA Certified Debt Specialist
Accredited Debt Relief / Beyond Finance
08.2022 - Current
- IAPDA Certified Debt Specialist.
- Feilding 20-60 calls a day, (inbound and outbound) to warm leads looking for help with Debt Consolidation.
- Maintaining a 55% close rate.
- Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
- Averaging over $1.2 million a month in enrolled debt.
Independent Insurance Agent
Medicare Enroll USA
05.2022 - Current
- Making outbound calls to customers to figure out the best the best insurance plan for their needs.
- Offering life or health insurance options.
- I have added 30+ clients to my book of business in just one AEP period (October 15-Dec 7).
- Providing service after the sale to help clients coordinate Doctor visits or help with filling prescriptions.
- Visiting clients in their homes to also answer any questions regarding their insurance plan.
Senior Account Executive
DISH
01.2020 - 05.2022
- Fielding anywhere from 30-50 inbound calls a day from current Dish customers looking to cancel their accounts.
- Building fast rapport while being persuasive and try to figure out the best solution to keep the customer in the Dish family.
- Multitasking and navigating multiple systems at once.
- Averaged north of a 70% weekly customer save rate while Dish only asked for 50%.
- Provided a strong phone presence.
- Averaged a 95% scorecard while being graded on save rate, spend, contract renewals, equipment upgrades and productivity.
- Monthly Platinum Agent (top 10%) in the enterprise amongst 500+ agents.
BDC Manager
Bill Knight Ford
04.2018 - 01.2020
- Reached out to customers that had submitted negative surveys or goggle reviews, and try my best to smooth them over. While also providing a much more pleasant experience for the customers next visit to the dealership.
- Managed a fleet of 40+ loaner vehicles.
- Ran payroll for the entire service department (100+ people).
- Manage vacation time for my employees.
- Coordinate service appointments for 3 different dealerships.
Sales Consultant
Bill Knight Ford
01.2014 - 04.2018
- Consistently reached, while often exceeding monthly sales goals.
- Provided sales and customer service assistance to walk-in traffic.
- Averaged around 18 sold units a month.
- Responded to customer inquiry's via telephone and email, within 5 minutes of receiving the lead.
- Closing sales and prepping customer for finance.
- Personal record month of 26 sold units.
Lot Attendant
Bill Knight Ford
04.2014 - 11.2014
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Parked and retrieved cars according to customer needs.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Parked and retrieved vehicles to enhance efficient use of parking space.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05.2013
Skills
- Credit History Analysis
- Customer Follow-Up
- Time Management
- Persuasive Salesman
- Lender Relationships
- Underwriter Collaboration
- Policy Writing
- Customer Service and Assistance
Accomplishments
- Promoted from Lot Attendant to Sales Consultant within 6 months of being in the car business.
- Received master certification from Ford for being ranked 46th in the nation amongst thousands of Sales Reps.
- Received an award for my ranking from Ford's Employee Excellence Program.
- I was promoted on time every time with Dish Network, working my way from Associate Account Executive to Senior Account Executive.
Certification
- Master Certification from Ford Automotive.
- Life and Health Insurance License for Oklahoma and 9 other states.
Timeline
IAPDA Certified Debt Specialist
Accredited Debt Relief / Beyond Finance
08.2022 - Current
Independent Insurance Agent
Medicare Enroll USA
05.2022 - Current
Senior Account Executive
DISH
01.2020 - 05.2022
BDC Manager
Bill Knight Ford
04.2018 - 01.2020
Lot Attendant
Bill Knight Ford
04.2014 - 11.2014
Sales Consultant
Bill Knight Ford
01.2014 - 04.2018
High School Diploma -
Broken Arrow High School
- Master Certification from Ford Automotive.
- Life and Health Insurance License for Oklahoma and 9 other states.
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