Accomplished Program Specialist with a proven track record at the Transportation Security Administration (TSA), enhancing program efficiency and security operations through expert data analysis and strategic risk assessment. Skilled in fostering cross-functional collaboration and driving significant improvements in program evaluation and stakeholder communication. Demonstrates exceptional problem-solving abilities and interpersonal skills, contributing to organizational goals and operational excellence.
-Led complex program initiatives by collaborating with senior Administrative Officers to develop and implement comprehensive program plans, ensuring alignment with TSA policies and organizational goals.
-Managed program costs and conducted budget forecasting by preparing budget estimates, consolidating forecasts, and justifying expenses to senior management, aligning closely with financial oversight responsibilities.
-Oversaw risk management and compliance efforts, conducting thorough data analyses to identify potential risks and vulnerabilities, and recommending strategic mitigation solutions to safeguard program integrity.
-Coordinated cross-functional collaboration with internal and external stakeholders, offering guidance on TSA policies and addressing stakeholder concerns, ensuring clear and consistent communication to support program objectives.
-Delivered clear and actionable insights through regular program reports and presentations to senior management, translating complex data and analysis results into meaningful recommendations for decision-making.
-Supported technical operations as the primary IT point of contact, ensuring compliance with organizational standards and addressing technical challenges, which enabled program continuity and adherence to regulatory requirements.
-Ensured resource optimization and cost-efficiency by managing and auditing property and vehicle inventories, aligning resources with program needs and supporting operational effectiveness.
-Monitored and tracked program performance metrics, including staffing models, throughput projections, and daily operations, to identify areas for improvement and enhance program efficiency.
-Led and supervised a diverse team of TSOs and LTSOs, overseeing daily screening operations and ensuring adherence to TSA security protocols, which required precise coordination, task management, and scheduling to maintain efficiency and compliance.
-Enhanced security operations by identifying and mitigating threats through critical thinking, intelligence, and situational awareness, supporting TSA’s mission to protect civil aviation and transportation modes.
-Developed and presented organized incident reports and briefings for Law Enforcement Officers and superiors, ensuring accurate and actionable information on security incidents for effective decision-making.
-Actively contributed to strategic planning initiatives by providing recommendations for workforce and succession planning, aligning team capabilities with TSA's long-term objectives.
-Managed performance feedback and professional development for team members, creating performance plans and coaching staff to address strengths and improvement areas, which bolstered team capabilities and accountability.
-Communicated effectively with stakeholders and maintained a professional rapport, responding to inquiries and concerns to foster collaboration and shared commitment to aviation security.
-Oversaw the implementation and adaptation of TSA policies by assessing operational effectiveness and recommending policy adjustments to enhance security protocols and employee morale.
-Regularly monitored and updated performance metrics and reports, ensuring accuracy and completeness, directly impacting employee evaluations, bonuses, and advancement opportunities, and maintaining high standards of performance and accountability.
-Collaborated on data-driven threat analysis and risk assessment, identifying vulnerabilities and proposing mitigation strategies, which supports program oversight and risk management.
-Applied advanced data cleaning and descriptive statistical techniques to ensure data accuracy and extract meaningful insights, providing valuable support to decision-making processes and program evaluation.
-Developed and presented complex data analysis results to senior management, creating visually appealing tables and visuals to communicate findings to non-technical stakeholders, aligning with the Program Manager’s need for effective reporting and stakeholder communication.
-Supported program administration by tracking and managing clearances, credentials, and sensitive materials, demonstrating an ability to oversee program resources and ensure compliance.
-Prepared budget estimates and financial reports, consolidating data for budget justifications and ensuring management awareness of expenditure types, contributing to fiscal responsibility and budget management.
-Coordinated and executed records disposition and disposal activities, ensuring accurate documentation and regulatory compliance, important for managing program documentation and resource lifecycle.
Performance Assessments
Skill Development
Policy Development
Data Analysis
Risk Assessment
Problem Solving
Attention to Detail
Time Management
Decision Making
Program Evaluation
Performance Measurement
Interpersonal Communication