Tyler Brown
Dallas,TX
Summary
I am a graduate of the University of North Texas looking to explore different work opportunities throughout various avenues, I have worked in the service industry for about 6 years which has helped harness my interpersonal relations and customer service skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
10.2022 - Current
- Assisted thousands of customers with special needs, offering personalized support throughout their travel experience.
- Assisted passengers with check-in processes, ensuring them an smooth and efficient experience.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets and checking baggage.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
Headwaiter
Pappadeaux's Seafood Kitchen
10.2017 - 11.2022
- Learned to be personable and sociable to each guest's needs, while learning also how to meet time targets to help guests have a quick yet enjoyable dining experience.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information.
- Managed food resources, memorized orders, and coordinated customer service.
- Trained all the new servers in SOP and operation of work systems (POSI, ordering)
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained 3-4 tables in a fast-paced, high-quality dining setting.
Summer Camp Counselor
The YMCA
05.2017 - 08.2017
- Collaborated with other recreation staff in developing new recreational activities.
- Ordered and maintained all recreational equipment.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Utilized effective communication skills to coordinate with various departments, ensuring seamless integration of program offerings and support services for campers.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
Bachelor of Arts - Intergrated Studies: Theatre/Broadcast Journalism
University of North Texas
Denton, TX12.2022
High School Diploma -
Putnam City North High School
Oklahoma City, OK05.2016
Skills
- Team Leadership
- Excellent interpersonal skills
- Airline Policies Knowledge
- Complex Problem-Solving
- Dependable and Responsible
- Attention to Detail
- Analytical and Critical Thinking
- Organizational Skills
- High Energy and Stamina
- Activity Planning and Coordination
- Event Coordination
- Activity Coordination
Timeline
Customer Service Agent
Southwest Airlines
10.2022 - Current
Headwaiter
Pappadeaux's Seafood Kitchen
10.2017 - 11.2022
Summer Camp Counselor
The YMCA
05.2017 - 08.2017
Bachelor of Arts - Intergrated Studies: Theatre/Broadcast Journalism
University of North Texas
High School Diploma -
Putnam City North High School
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