Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler Bursey

Licensed Pharmacy Technician
Nashville,TN

Summary

Highly motivated Pharmacy Technician with a demonstrated ability to establish excellent rapport with patients and customers. Meticulous attention to detail and steadfast commitment to upholding stringent quality assurance and control standards throughout prescription filling and processing. Proven track record of success in building strong relationships and ensuring the highest level of patient care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Licensed Pharmacy Technician

Walgreens
04.2021 - 02.2024
  • In accordance with state and federal regulations, assists the pharmacist, under direct supervision.
  • Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Reviewed and verified customer information and insurance provider information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Processes manual claims for third party program prescription services .

Registered Pharmacy Technician

Vanderbilt University Medical Center
02.2023 - 08.2023
  • Operates computer systems and utilizes technology.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performs activities as directed by Pharmacists &/or Pharmacy Managers in accordance with federal, state and local laws/regulations and hospital policies.
  • Entered and processed patients' prescriptions into internal system.
  • Served as a reliable resource for physicians regarding prescription clarification requests, promoting efficient communication between healthcare professionals.

Logistics Coordinator

Tennessee Oncology - Park Pharmacy
02.2022 - 02.2023
  • Packages prescriptions according to delivery instructions and completes shipment paperwork at end of day
  • Tracks daily delivery reports and follows up on any delivery exceptions
  • Submits claims to Fed Ex/UPS on an as needed basis
  • Utilizes reports and Proof of Delivery to update delivery notes into EMR system for Park fills and Specialty Scripts (as needed)
  • Assists in Specialty Script Tracking by contacting Specialty pharmacies by either phone/email to confirm receipt of forwarded prescriptions and obtains shipping information to update delivery notes into EMR system
  • Operates POS, collects co-payments at time of service and manages daily cash receipts
  • Stocks and maintains all shipping and office supplies in work area weekly and as needed
  • Demonstrates excellent customer service
  • Responds promptly to patient, physician and clinical requests
  • Greets all patients entering the pharmacy in a timely and courteous fashion
  • Answers the telephones and greets patients in a courteous, efficient manner
  • Routes phone calls or schedules patient education call backs as appropriate
  • Calls patients and schedules delivery of medications
  • May communicate to other staff members using Instant Messaging System.

Site Assistant

School Age Services, YMCA Of Middle Tennessee
06.2019 - 02.2021
  • Model the YMCA core values: Caring, Honesty, Respect and Responsibility
  • Set up and take down program space so that area is transformed into child-friendly environment; this includes moving, cleaning, picking up and putting back furniture and equipment ensuring program space is left in organized fashion
  • Actively lead and engage a group of 15 to 20 (DHS maximum is 20) children in activities outlined by the Site Director either inside or outside program areas and during transition times.
  • Assist in planning and implementing a quality curriculum that meets YMCA guidelines.
  • Attend all staff meetings and in-service training as required by the program staff
  • Assist in controlling and maintaining supplies and inventory on site.
  • Assist in monitoring licensing standards at the School Age site to ensure the maintenance of all quality standards.
  • Maintain positive relationships with YMCA personnel and administration and school staff
  • Assist in maintaining citywide policies and procedures
  • Participate in YMCA volunteer programs and the Annual Giving Campaign
  • Assume duties as directed by the Site Director.

Customer Service Representative

Renaissance Hotel
06.2018 - 12.2018
  • Managed operations of the store, including opening and closing
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Cultivated customer loyalty, promoted repeat business and improved sales
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Surpassed sales goals through implementation of effective marketing strategies.

Education

High School Diploma -

East Nashville Magnet High School

Skills

Merchandise Packaging

Patient counseling

Pharmaceutical calculations

Specialized Pharmacy Services

POS Systems/Cash Register Operation

Microsoft Office

Customer Transactions

Inventory Stocking

Spreadsheet Tracking

Prescription Filling and Labeling

Answering and Routing Calls

Insurance Claim Processing Software

Certification

Licensed pharmacy technician- State of TN, license #74372

Timeline

Registered Pharmacy Technician

Vanderbilt University Medical Center
02.2023 - 08.2023

Logistics Coordinator

Tennessee Oncology - Park Pharmacy
02.2022 - 02.2023

Licensed Pharmacy Technician

Walgreens
04.2021 - 02.2024

Site Assistant

School Age Services, YMCA Of Middle Tennessee
06.2019 - 02.2021

Customer Service Representative

Renaissance Hotel
06.2018 - 12.2018

High School Diploma -

East Nashville Magnet High School

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Tyler BurseyLicensed Pharmacy Technician