TYLER CABRERA
New Hyde Park,New York
Overview
10
10
years of professional experience
Work History
Asst. Director of Membership
Barry & Florence Friedberg JCC
Oceanside
07.2022 - Current
- Acted as primary point of contact for member concerns, facilitating conflict resolution and addressing emotionally sensitive situations
- Supervise and mentor front office staff, cultivating a supportive and safe team environment
- Employed active listening and de-escalation strategies to effectively resolve complex interpersonal challenges
- Foster an inclusive, community-centered atmosphere grounded in empathy and respect
- Maintain consistent service standards, efficient workflows, and accurate membership and point-of-sale transactions
- Analyzed membership trends and engagement patterns, identifying opportunities to enhance retention and foster community belonging
- Collaborate across departments to ensure programs and services meet diverse community needs
- Implement policies with attention to ethical standards, confidentiality, and professional boundaries
Courier
American Clinical Laboratory Services (ACLS)
09.2016 - 08.2019
- Coordinated transport of medical specimens between rehabilitation centers and laboratories, ensuring timely delivery for critical testing
- Ensured adherence to healthcare privacy standards and chain-of-custody protocols to maintain patient confidentiality and integrity of specimens
- Provided support to vulnerable populations, creating a safe and respectful environment for their needs.
Education
Master of Science - Mental Health Counseling
SUNY College At Old Westbury
Old Westbury, NY01-2028
B.A. - Psychology, Human Resource Management
Adelphi University
Garden City05-2021
Skills
- Customer Service
- Membership engagement
- Conflict Resolution
- Team Leadership
- Active listening
- Cultural awareness
- Emotional intelligence
Timeline
Asst. Director of Membership
Barry & Florence Friedberg JCC
07.2022 - Current
Courier
American Clinical Laboratory Services (ACLS)
09.2016 - 08.2019
Master of Science - Mental Health Counseling
SUNY College At Old Westbury
B.A. - Psychology, Human Resource Management
Adelphi University