Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler Carlson

Addison,IL

Summary

Experienced systems professional prepared for this role with focus on network infrastructure, cybersecurity, and cloud computing. Strong emphasis on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Skilled in systems analysis, troubleshooting, and automation. Effective communicator and problem solver.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Windows Systems Engineer

Kelly Mitchell (Contracted to Dell Technologies)
10.2023 - 01.2025
  • Secure Servers with GPO's using STIG / CIS Guidelines
  • Prepare Windows VM templates - deploy and decom
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Administer Windows Domain Controllers
  • Windows Fail Over Clustering - setup and troubleshooting
  • ADFS Setup and Troubleshooting
  • Completed software updates and assessed security patches for optimized computer use.

IT Infrastructure Administrator

Trionfo Solutions
02.2022 - 10.2023
  • Perform tier 1, 2, and 3 technical support for end-users.
  • Support and maintain Active Directory and Group Policy for the organization.
  • Implement and manage hardware and software assets, such as laptops, software, servers, and network infrastructure.
  • Build, decommission, and actively maintain physical servers, as well as virtual servers via HyperV.
  • Monitor network security and respond to alerts generated by Solar Winds and Fortinet.
  • Maintain data security by implementing security policies and procedures that are HITRUST approved, and participating in BCDR exercises.
  • Responsible for completing HITRUST security assessment by providing policies and procedures for all domains with proper evidence.
  • Assisted in budget planning for IT infrastructure projects, optimizing resource allocation and costeffectiveness.

Tier 2 Technical Support Specialist

Bryan Consulting IT
06.2018 - 02.2022
  • Perform tier 1 and 2 technical support for end-users via phone and remote control support, resolving a wide range of issues from hardware to software to network issues.
  • Conducted onsite visits to deliver effective solutions and meet customers' IT needs, fostering strong relationships with clients and understanding their requirements.
  • Documented customer interactions and resolution steps to maintain accurate records and facilitate continuous improvement.
  • Led initiatives to update internal knowledge bases with relevant information on emerging technologies, trends, or tools that impacted the role of a Technical Support Specialist positively.
  • Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.

Dairy Manager

Jewels Osco
06.2010 - 06.2018
  • Managed dairy department with multiple employees.

Education

High School Diploma -

Addison Trail
Addison, IL
01-2010

Skills

  • Troubleshooting
  • User support
  • Technical support
  • Active Directory
  • ADFS SSO
  • DHCP
  • DNS
  • HITRUST Certifcation
  • Networrking
  • Hyper-V
  • VMware
  • Networking
  • VPN

Certification

  • IT Support Professional Certificate - 2019
  • Cisco Networking Basics - 2019

Timeline

Senior Windows Systems Engineer

Kelly Mitchell (Contracted to Dell Technologies)
10.2023 - 01.2025

IT Infrastructure Administrator

Trionfo Solutions
02.2022 - 10.2023

Tier 2 Technical Support Specialist

Bryan Consulting IT
06.2018 - 02.2022

Dairy Manager

Jewels Osco
06.2010 - 06.2018

High School Diploma -

Addison Trail

Similar Profiles

CREATE PROFILE