Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Cermak

Stow,Ohio

Summary

Motivated IT student with several years of experience meeting customer needs, going beyond what is expected, and communicating in teams. Looking to put my acquired computer skills to use in an entry-level professional setting

Overview

3
3
years of professional experience

Work History

Server/Houseman

Sheraton Suites
Cuyahoga Falls, OH
11.2023 - Current
  • Set up numerous areas over the hotel for breakfasts, dinners, buffets, meetings, and conferences, ensure said areas are stocked properly and have all accommodating tables and chairs
  • Prepare tables with all utensils and materials needed for a pleasant dining experience, communicate with guests to verify correct meals, be able to affirm any client needs are met at short notice such as guests additions and food changes
  • Communicate with fellow employees on how to most efficiently and accurately place all features according to guest needs

Bartender/Restuarant Supervisor

Red Lobster
Cuyahoga Falls, OH
01.2022 - 10.2023
  • Make drink orders for entire restaurant, ensure cleanliness of bar area, recommend menu items and answer questions concerning restaurant items, communicate with other staff members to ensure readiness of all restaurant beverages
  • Supervise staff members on quality of work, prepare meals to be plated properly and taken to tables in a timely manner, handle any customer complaints in person or over cell phone, clean, close, and lock entire restaurant at the end of each day

Server

Swensons Drive-Ins
Stow, Ohio
01.2021 - 08.2021
  • Take customer orders, answer questions, explain menu items and suggest appropriate options for food allergy concerns; Note special patron requests and follow up with kitchen to confirm delivery
  • Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintain high level customer service in a very fast paced environment ensuring guest satisfaction and addressing any specific service needs or concerns

Education

Firefighter Certification

Stark State College
Canton, OH
05-2022

Bachelor of Science - Information Technology

Kent State University
Kent, OH

Skills

  • Skilled at adapting to different environments while demonstrating expertise in team collaboration, resolving customer challenges and providing fast, quality service
  • Positive attitude with a high level of attention to detail always working towards the goal of meeting consumer demands and exceeding customer expectations
  • CompTIA Server and CompTIA Security certifications as well as experience in computer assembly and network management, currently looking to obtain CompTIA PenTest and Data certifications
  • Familiarity in access control, application security, protecting networks, and forensic analysis

Timeline

Server/Houseman

Sheraton Suites
11.2023 - Current

Bartender/Restuarant Supervisor

Red Lobster
01.2022 - 10.2023

Server

Swensons Drive-Ins
01.2021 - 08.2021

Firefighter Certification

Stark State College

Bachelor of Science - Information Technology

Kent State University

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Tyler Cermak