Tyler Chapman
green cove springs,FL
Summary
Proven leader with extensive experience in staff and operations management. Skilled in elevating customer satisfaction and driving sales growth by 38% through strategic business operations and team leadership. Excelled in employee relations and inventory control, significantly enhancing team productivity and service delivery excellence.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Go Touchless Car Wash
01.2025 - Current
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager
Mr. Clean Car Wash
10.2024 - 01.2025
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
LUV Car Wash Assistant General Manager
Domonic Segui
06.2023 - 11.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth up to 38%.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
LUV Car Wash Supervisor
Domonic Segui
07.2022 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing an efficient daily plan and setting clear expectations for staff members.
Winn Dixie Customer Service
Spencer Johnson
03.2021 - 01.2022
- Responded to customer needs through competent customer service, and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure the timely delivery of products to customers.
- Managed high call volumes with professionalism, ensuring minimal wait times for customers.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Education
High School Diploma -
Clay High School
05-2023
Skills
- Staff Management
- Inventory Control
- Team leadership expertise
- Business operations knowledge
- Employee Scheduling
- Budget Control
- Sales Techniques
- Financial Reporting
- Customer Retention
- Sales Coaching
- Staff Hiring
- Customer Service Management
- Hiring and Onboarding
- Operations Management
- Staff Development
- Recruiting and interviewing
Accomplishments
Improved member-count and sales rates 38% with my time frame of work.
Education and Training
other
Timeline
Assistant Manager
Go Touchless Car Wash
01.2025 - Current
Assistant Manager
Mr. Clean Car Wash
10.2024 - 01.2025
LUV Car Wash Assistant General Manager
Domonic Segui
06.2023 - 11.2024
LUV Car Wash Supervisor
Domonic Segui
07.2022 - 06.2023
Winn Dixie Customer Service
Spencer Johnson
03.2021 - 01.2022
High School Diploma -
Clay High School
Similar Profiles
Mair BedfordMair Bedford
Accounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash SystemsAccounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash Systems
Aniya McClain-HillAniya McClain-Hill
Sales Consultant at Tiger Car Wash/ Club Car WashSales Consultant at Tiger Car Wash/ Club Car Wash
Savannah RolloSavannah Rollo
General Manager at Cascades Car Wash (acquired by GO Car Wash 2019)General Manager at Cascades Car Wash (acquired by GO Car Wash 2019)
Adam EatonAdam Eaton
Delivery Driver at Insomnia CookiesDelivery Driver at Insomnia Cookies
Christopher WhitingChristopher Whiting
District Manager at ADT SecurityDistrict Manager at ADT Security