Dynamic operations professional skilled in employee supervision and root-cause analysis. Successfully led continuous improvement initiatives that increased efficiency and streamlined workflows, driving higher productivity levels and ensuring timely delivery of services.
Work History
Operations Supervisor
10 Years 4 Months
FedEx | 04.2016 - Current
Implemented workflow improvements that enhanced productivity on the inbound shift
Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Led communications between upper management and contractors in planning building efficiency and quality of product provided to drivers.
Engineered workflow and staffing plans to run inbound sorts efficiently and effectively.
Supervised daily operations to ensure efficient package processing and timely delivery.
Package Handler Trainer
2 Years 10 Months
FedEx | 06.2013 - 04.2016
Trained new package handlers on safety protocols and operational procedures.
Mentored staff in proper handling techniques, reducing damage rates.
Facilitated workshops focusing on equipment usage and best practices.
Collaborated with management to identify training needs and resource allocation.
Implemented process improvements that streamlined package sorting operations.
Package Handler
1 Year 8 Months
FedEx | 10.2011 - 06.2013
Managed loading and unloading of packages to ensure timely dispatch.
Operated package sorting equipment to streamline workflow efficiency.
Monitored package quality during processing to uphold service standards.
Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.