Tyler Craft
Shelbyville,IN
Summary
Dynamic and motivated professional eager to leverage strong verbal, teamwork, and interpersonal skills within a collaborative environment. Proven ability to adapt to diverse situations, combined with a commitment to continuous learning, enhances problem-solving capabilities. Possesses a broad knowledge base and skill set acquired from various industries, ready to contribute effectively to achieving organizational goals. Passionate about driving results and fostering positive relationships in team settings.
Overview
4
4
years of professional experience
Work History
Department Associate
Kroger
02.2025 - Current
- Organize the bread department and sales floor
- Markdown bread for customers to push sales
- Collaborate with management about the discount table
- Restructure the bread shelves when needed for the best aesthetic look
- Execute the daily bread count in the backroom and on the sales floor
Substitute Teacher
Hamilton Southeastern School District
01.2025 - Current
- Demonstrate a positive and structured schedule and learning environment
- Showcase the ability to adapt to various teaching styles and behaviors
- Collaborate with faculty members
- Demonstrate ability and proficiency in educational technology and software
- Maintain a safe and collaborative classroom
Retirement Services / Customer Service Specialist
Charles Schwab
03.2024 - 01.2025
- Played a key role in providing customer support via phone
- Assisted clients with various money movement requests from amounts as low as a few cents up to as much as a couple of million dollars
- Answered client questions and concerns regarding state and federal guidelines, taxes, fees, and regulations, among others
- Participated in a small group to improve team chemistry and camaraderie
- Worked in high-stress, fast-paced situations both individually and in a team environment, with a goal in mind to provide correct information and exceptional service
Customer Account Specialist
Total Quality Logistics
09.2021 - 03.2024
- Managed a portfolio of small, medium, and large manufacturers united under a clear objective of providing unmatched customer service, leading to $2 million+ annually in broker revenue
- Collaborated directly with clients via Teams, Outlook, and phone to take orders, update on shipments, and provide time-critical information
- Worked in a fast-paced, team-led environment, with a common goal to provide over-the-top service that drives sales to new levels
Education
B.S. - Marketing
Ball State University
Muncie, IN05.2021
Skills
- Interpersonal
- Self-Motivated
- Team Leadership
- Strong Verbal Communication
- Organization
- Time management
- Meeting deadlines
- Problem Solving
- Collaboration
- Microsoft Teams
- Outlook
- Excel
- Independent
Timeline
Department Associate
Kroger
02.2025 - Current
Substitute Teacher
Hamilton Southeastern School District
01.2025 - Current
Retirement Services / Customer Service Specialist
Charles Schwab
03.2024 - 01.2025
Customer Account Specialist
Total Quality Logistics
09.2021 - 03.2024
B.S. - Marketing
Ball State University
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