Tyler Detloff
Kennewick,WA
Summary
Accomplished Operations Support Specialist with a proven track record at the Department of Energy – CPCCo, demonstrating exceptional skills in professional writing and public speaking. Excelled in managing high value contracts, driving efficient communication, and receiving the President's Award for being a top performer. Expertise in sales and customer service, achieving elite sales numbers and driving significant operational improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Support Specialist
Department of Energy – Central Plateau Cleanup Company (CPCCo)
Richland, WA
09.2022 - Current
- Manage shift office operations for the Soil and Groundwater (S&GO) project, and serve as the central point of contact for project communications and emergency notifications.
- Perform scheduling for daily work priorities, and run operations meetings.
- Oversee three contracts as the buyer's technical representative, associated with training and quality assurance services, worth over $1.5 million.
- Utilize iCAS to track and compile operations and safety project data for trend analysis.
- Develop project operations reports conveying accomplishments and tracking progress, designed for access by the president's office, public audiences, and corporate office.
- Manage processes for the reutilization, accountability, transfer, and disposal of project-assigned government property.
- Build monthly work packages for facilities' preventative maintenance.
- Perform administrative duties, including oversight of project calendars, employee training, medical notifications, weekly overtime lists, and packets containing pertinent management information.
- Manage custody of project well keys, and department vehicles.
- Recognized as a top performer in the project, receiving the President's Award.
- Serve as Voluntary Protection Program (VPP) Co-Chair to promote workplace safety.
Assistant Branch Rental Manager
Enterprise Holdings
Kennewick, USA
02.2022 - 08.2022
- Co-managed operations, sales, marketing, finance, training, and customer service at the Kennewick flagship store, along with leading oversight of our Hermiston satellite store.
- Co-managed fleet operations involving 230 vehicles, supervised seven employees in Kennewick, and led oversight of 90 vehicles and two employees in Hermiston.
- Managed five business accounts in Hermiston, while addressing and resolving their concerns.
- Led training and development of three management trainees associated with growing in sales, marketing, and customer service.
- Conducted daily team meetings to review branch performance.
- Reviewed branch metrics data, and contributed to the creation of improvement strategies.
Management Trainee (MT)
Enterprise Holdings
Walla Walla, USA
06.2021 - 02.2022
- Responsible for learning the ins and outs of the rental business operation in Walla Walla, and growing in sales, marketing, finance, and customer service skills.
- Inside sales projects set a group record, with an average net profit of $142 per car for a full month.
- Outside sales project developed a partnership with a regional auto body shop, leading to exclusive service usage.
- Achieved "elite" sales numbers for six consecutive months.
- Maintained highest sales performance in Washington and Alaska for three months straight.
- Served customers throughout the rental process, from start to finish.
- Fostered an engaging and performance-driven sales environment.
- Mastered problem-solving techniques to address customer concerns effectively.
- Developed skills in analyzing and understanding statements to drive profit-focused decisions.
Interdisciplinary Trainee
Center on Disabilities and Human Development
Moscow, ID
01.2021 - 06.2021
- Supported social marketing initiatives for the state of Idaho's Special Education Support and Technical Assistance Project (SESTA).
- Developed social media posts and videos for platforms, including Twitter, Instagram, and Facebook.
- Specialized in ensuring compliance with document accessibility standards.
- Utilized Hootsuite, Canva, Excel, Word, and PowerPoint to execute tasks efficiently.
- Developed a social media accessibility best practice guide that was adopted by all SESTA projects in Idaho.
- Created an in-depth white paper detailing multiple project management software options to streamline decision-making.
- Honed public speaking and leadership skills through presenting research findings to colleagues.
Seasonal laborer
City of West Richland
West Richland, USA
06.2020 - 11.2020
- Quickly gained proficiency in irrigation systems and storm drain maintenance.
- Proficient in asphalt work, conduit installation, and pump setup in manholes.
- My hard work resulted in my being chosen to assist in installing conduit systems in areas experiencing street flooding from manhole issues.
- Strengthened ability to work with different people through varied assignments.
Education
Bachelor of Science (BS) - Organizational Communication
Montana State University Billings
Skills
- Word, PowerPoint, Excel
- Asset Suite
- Integrated Contractor Assurance System (iCAS)
- Professional writing
- Emergency response
- Safety compliance
- Data analysis
- Sales and marketing
- Customer service
- Scheduling
- Public speaking
- Communication
- Teamwork
Certification
- Enterprise Front Runner Certified, 2022
- Enterprise Body/Service Shop Market Place Certified, 2022
- Hootsuite Platform Certification, 2020
- Hootsuite Social Marketing Certification, 2020
Timeline
Operations Support Specialist
Department of Energy – Central Plateau Cleanup Company (CPCCo)
09.2022 - Current
Assistant Branch Rental Manager
Enterprise Holdings
02.2022 - 08.2022
Management Trainee (MT)
Enterprise Holdings
06.2021 - 02.2022
Interdisciplinary Trainee
Center on Disabilities and Human Development
01.2021 - 06.2021
Seasonal laborer
City of West Richland
06.2020 - 11.2020
Bachelor of Science (BS) - Organizational Communication
Montana State University Billings
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