An innate ability to connect with customers has helped me thrive in these environments, where Ive been able to boost sales and strengthen brand loyalty by providing excellent quality service. My commitment to customers and a passion for the hospitality industry will help me transition comfortably to your team, and quickly become an asset to your business.
Overview
13
13
years of professional experience
Work History
Bartender
Butcher & Rose
Columbus, OH
06.2024 - Current
Served high customer volumes during special events, nights, and weekends.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Bartender/ Server
Chapmans
Columbus, OH
09.2021 - Current
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Boosted beverage sales, designing and promoting range of signature cocktails.
Bartender
Marketbar
Dublin, OH
01.2020 - Current
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Sourcing Representative
Restoration Hardware
West Jefferson, OH
11.2020 - 01.2022
Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Enhanced company reputation by providing exceptional customer service and support.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Supervisor/ Standing Store Manager / Visual Manager
Michael Kors
Los Angeles, Miami, California, Fl
03.2012 - 02.2019
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Completed [Timeframe] profit and loss performance reports.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Created work schedules according to sales volume and number of employees.
Rotated merchandise and displays to feature new products and promotions.
Analyzed and interpreted store trends with [Software] to facilitate planning.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
Bachelor of Arts - Fashion Merchandising
Miami International University of Art And Design
Miami, Florida
Associate of Science - Computer Science
Columbus State Community College
Columbus, OH
AA) Associates of Art -
Columbus State(CSCC)
Columbus, Ohio
HS diploma -
Kenton Ridge High School
Springfield, Ohio
2009
Skills
Communication skills
Sales closing
Complex Problem-solving
Excellent customer service
Promotional materials
Sales
Strong multitasking
Point of sale knowledge
Customer relations
Interpersonal communication skills
Customer relationship building
Timeline
Bartender
Butcher & Rose
06.2024 - Current
Bartender/ Server
Chapmans
09.2021 - Current
Sourcing Representative
Restoration Hardware
11.2020 - 01.2022
Bartender
Marketbar
01.2020 - Current
Supervisor/ Standing Store Manager / Visual Manager