Tyler Dobbins
Ramona,CA
Summary
Multi-talented Assistant Front Office Manger adept at managing guest experiences, hotel reputation and business needs. Effective multitasker and clear communicator with 9+ years in the hospitality industry.
Overview
9
9
years of professional experience
Work History
Assistant Front Office Manager
Hyatt Regency Mission Bay
San Diego, CA
03.2024 - Current
- Program Champion for FPG/IN-Gauge. Achieved monthly upsell goals and pushed the team to increase the conversion rate.
- World of Hyatt specialist for the property. Insured ESR requirement was met and exceeded for 2024 year with push for higher results into 2025.
- Overseeing scheduling to be in line and below HPOR targets given from Director of Operations.
- Experience gathered from working within a unionized property.
Front Desk Supervisor
Andaz San Diego
San Diego, CA
01.2023 - 03.2024
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responsible for schedule making of front office team
- Work closely with Director of Operations and Front Office Manager to meet all goals
Front Desk Lead
Andaz San Diego
San Diego, CA
09.2021 - 01.2023
- Cover AM, PM, and ON as Manager on Duty.
- Create SOPs on different front desk training topics.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns, and developing creative solutions to guest concerns.
Front Desk Host
Andaz San Diego
San Diego, CA
01.2018 - 09.2021
- Provided services for guests, ranging from billing, concierge, and reservations.
- Assisted with training new employees on proper front desk protocols and processes.
- Greeted guests upon arrival, and provided exceptional customer service.
Delivery Driver
FedEx
San Diego, CA
03.2020 - 07.2020
- Self-managed daily to complete deliveries in a timely manner while also supporting other drivers after completing my own route.
- Developed organizational skills to streamline the efficiency of the day.
Valet
Ace Parking
San Diego, CA
08.2015 - 08.2017
- I drove vehicles to the parking area, secured the vehicles, and returned the tags and keys to the key booth.
- Ran booth and shifts as both AM, PM, and ON captain.
- Handled account payments, collected cash, and processed credit card charges.
Education
Bachelor of Arts - German Studies
San Diego State University
San Diego, CA05-2018
Skills
- Fluent in Hyatt operating systems
- Concierge Support
- Training and Mentoring
Accomplishments
- Rising Star of the Year 2022
Timeline
Assistant Front Office Manager
Hyatt Regency Mission Bay
03.2024 - Current
Front Desk Supervisor
Andaz San Diego
01.2023 - 03.2024
Front Desk Lead
Andaz San Diego
09.2021 - 01.2023
Delivery Driver
FedEx
03.2020 - 07.2020
Front Desk Host
Andaz San Diego
01.2018 - 09.2021
Valet
Ace Parking
08.2015 - 08.2017
Bachelor of Arts - German Studies
San Diego State University
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