Tyler Drummond
Rockford
Summary
Ambitious and enterprising professional with exceptional communication skills and strong drive for achievement. Proven ability to connect with clients, articulate solutions, and drive sales in roofing industry. Highly driven individual with talent for building strong relationships and delivering outstanding customer service. Demonstrates excellent communication skills, persuasive abilities, and collaborative approach that ensures client satisfaction and loyalty. Consistently offers generous, patient, and empathetic interactions that foster trust and long-term partnerships. Deep understanding of roofing products and solutions, combined with cooperative spirit, ensures tailored solutions that meet and exceed client expectations.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
Rockford, IL
02.2026 - Current
- Delivered packages efficiently while adhering to all safety protocols and traffic regulations.
- Utilized handheld devices for route optimization and package tracking, ensuring timely deliveries.
- Conducted vehicle inspections and maintained cleanliness to ensure operational readiness.
- Collaborated with warehouse teams to streamline loading processes, improving overall delivery efficiency.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
ROOFING SALESPERSON
Kenshawn services
Rockford, IL
04.2023 - Current
- Communicated product features, advantages, and benefits to customers.
- Developed excellent communication and interpersonal skills by interacting with customers on a daily basis.
- Utilized problem solving skills to identify customer needs and provide optimal solutions.
- Demonstrated ability to stay organized and motivated in a fast-paced environment.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Advised clients regarding accounts, pricing schedules, and financing options.
Firefighter
Cherry Valley Fire Department
Cherry Valley, IL
10.2024 - 12.2025
- Responded to emergency calls, providing rapid response and effective firefighting techniques.
- Conducted fire safety inspections, ensuring compliance with local codes and regulations.
- Trained new recruits on firefighting protocols and safety procedures, fostering team collaboration.
- Analyzed post-incident reports to identify areas for improvement in firefighting tactics and strategies.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
PACKER
QPS/PCI
Rockford, IL
10.2023 - 05.2024
- Kept workspace neat, clean, and organized at all times for safety purposes.
- Collaborated with colleagues to complete daily packing goals.
- Packed items into boxes according to size and weight restrictions specified by shipping company.
PACKAGE HANDLER
Amazon
Beloit, WI
09.2022 - 03.2023
- Demonstrated ability to lift up to 75 pounds safely and repeatedly.
- Loaded and unloaded packages from trucks, consistently meeting deadlines.
- Followed all safety regulations and procedures when handling packages.
WELDER, MACHINE OPERATOR, MATERIAL HANDLER
United Alloy
Janesville, WI
12.2021 - 11.2022
- Welded components in flat, vertical, and overhead positions.
- Utilized a variety of welding processes such as MIG, TIG, and stick welding.
- Operated welding equipment in a safe and efficient manner to ensure quality welds.
- Fabricated components from materials such as sheet metal, pipe sections, and structural forms with precision accuracy.
- Communicated effectively with supervisors regarding progress updates on assigned tasks.
- Set up components for welding according to specifications.
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
PACKAGE HANDLER
UPS
Rockford, IL
09.2019 - 02.2020
- Operate Tug truck
- Load and unload packages/cans
- Move product from plane to warehouse
- Move product from location to location within the warehouse
- Check packages for damages
Education
HIGH SCHOOL DIPLOMA -
James Madison University
Harrisonburg, VA, US01.2020
Skills
- Client relationship building
- Goal-oriented mindset
- Sales strategies
- Project estimation
- Industry awareness
- Contract preparation
- Customer service
- Sales presentations
- Closing techniques
Timeline
Delivery Driver
Amazon
02.2026 - Current
Firefighter
Cherry Valley Fire Department
10.2024 - 12.2025
PACKER
QPS/PCI
10.2023 - 05.2024
ROOFING SALESPERSON
Kenshawn services
04.2023 - Current
PACKAGE HANDLER
Amazon
09.2022 - 03.2023
WELDER, MACHINE OPERATOR, MATERIAL HANDLER
United Alloy
12.2021 - 11.2022
PACKAGE HANDLER
UPS
09.2019 - 02.2020
HIGH SCHOOL DIPLOMA -
James Madison University