Tyler Feldbush
Shoreline,WA
Summary
Results-driven leader in sales and marketing with extensive experience in hospitality operations. Managed front-of-house dining for an independent living home, enhancing service quality and addressing resident concerns. Developed targeted marketing initiatives that improved resident satisfaction and operational efficiency, driving sales growth and elevating customer service ratings.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Director of Dining Services
Crista Senior Living
Shoreline, WA
08.2025 - Current
- Oversee all front-of-house dining operations for an independent living home of 235 residents and a staff of 53, including Café and restaurant staff. Currently have three direct reports.
- Managed hiring processes for new staff, ensuring compliance with organizational hiring and training standards.
- Monitored service quality and resolved dining concerns with residents and families.
- Addressed residents' complaints and implemented actions to enhance satisfaction.
- Oversaw hours and budget to ensure efficient workflow.
- Conducted periodic evaluations of staff performance in order to identify areas for improvement.
- Implemented marketing initiatives to promote new menu items and specials, increasing engagement in cafeteria offerings.
- Reviewed invoices from vendors prior to authorizing payment ensuring accuracy of orders placed.
- Prepared weekly reports detailing sales figures, staffing levels and other relevant data points.
General Manager
Enterprise Mobility
Seattle, WA
03.2022 - 09.2025
- Grew the Shoreline office operation by 27% in fiscal year.
- Reduced expenses by 7% while enhancing net profit margins by 6% through cost-effective measures.
- Number one-ranked customer service-rated branch in all of Washington and Alaska for the fiscal year of '2024' with an average monthly score of 92.
- Top-ranked sales manager in June of 2022 and March of 2024.
- Top-ranked sales manager in June 2022 and March 2024.
- Coordinated vendor relationships, facility needs, and branch workflow improvements
- Coordinated vendor relationships and facility needs while streamlining branch workflow for improved efficiency.
- Educated employees on their specific duties, company policies, and operational procedures.
Dining Room Lead Server
CRISTA Ministries
Silverdale, WA
08.2016 - 12.2018
- Supervised and worked with the team to supply an efficient flow of service and ensure that dining room policies were met.
- Trained and supervised new employees on customer service training and dining room etiquette.
- Facilitated staff meetings to strengthen team camaraderie.
- Trained and supervised new employees on customer service standards and dining room etiquette.
- Upheld the highest standards of cleanliness and staff conduct.
Education
Business Management - Business Administration And Management
Grand Canyon University
Phoenix, AZ 08.2018 - 12.2021
Skills
- Budget Management
- Leadership
- Employee Development
- Customer service
- Sales Analysis
- Business Development
- Communication skills
- Sales Analysis
Timeline
Director of Dining Services
Crista Senior Living
08.2025 - Current
General Manager
Enterprise Mobility
03.2022 - 09.2025
Business Management - Business Administration And Management
Grand Canyon University
08.2018 - 12.2021
Dining Room Lead Server
CRISTA Ministries
08.2016 - 12.2018