Tyler Ford
Alpharetta,GA
Summary
Driven caregiver/customer service advisor with proven expertise in Autism Spectrum Knowledge and exceptional patience, demonstrated through impactful support at Be The Exception. Excelled in behavior management and special needs advocacy, enhancing independence and well-being in individuals with special needs. Recommended for unparalleled dedication and ability to foster significant progress in social skills and life skills training. Devoted , providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Volunteer- Special Needs Caregiver
Be The Exception
07.2015 - Current
- Provided emotional support to enhance well-being and coping skills.
- Worked with individuals with special needs to increase social skills and independence.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Maintained clean and safe environment to prevent accidents and promote health.
- Maintained confidentiality and privacy to protect individual's rights and well-being.
- Improved communication skills of special needs students by incorporating visual aids, gestures, and assistive technology.
- Developed strong relationships with families, providing regular updates on progress and addressing any concerns promptly.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Implemented behavior management plans consistently to establish clear expectations and maintain a structured learning environment.
- Maintained detailed records of student performance, goals, and interventions for ongoing evaluation and adjustment of IEPs.
- Promoted physical health and well-being for students by integrating exercise routines and sensory play into daily activities.
- Conducted thorough assessments of student strengths, weaknesses, preferences, and potential triggers in order to inform intervention strategies effectively.
- Empowered students to express themselves creatively through art, music, and other forms of self-expression within a supportive environment.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Babysitter
Arron Kapener
08.2016 - 08.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
- Planned fun outings and educational activities to keep children entertained.
- Guided school homework and read bedtime stories to support development.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
MBA - Business Administration And Management
Strayer University
Atlanta, GA09.2027
High School Diploma -
Provost Academy
Atlanta, GA05.2015
Skills
- Autism Spectrum Knowledge
- Patience and understanding
- Wheelchair Transfers
- Laundry Management
- Activity Planning
- Behavior Management
- Art Therapy Techniques
- Seizure Management
- Occupational Therapy Support
- Special Needs Advocacy
- Life Skills Training
- Customer Relations
- Microsoft Word
- Customer Service
- Conflict Mediation
- Conflict Resolution
- Administrative Support
- Computer Proficiency
- Problem-Solving Ability
- Customer Consulting
- Customer Relationship Management
- Executive Management Support
- Calm and Professional Under Pressure
- Documentation
- Calendaring
Affiliations
- Humane Society of Ga
- Special Olympics of GA
Personal Shopper
Aiding and assisting those with Autism Spectrum Disorder in life skill shopping, shopping with a list, and food prep list.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Customer Service Support Ambassador
I want to serve as a trusted advisor to clients and provide consultative support and recommendation on product optimization during status calls and other interactions.
Timeline
Babysitter
Arron Kapener
08.2016 - 08.2023
Volunteer- Special Needs Caregiver
Be The Exception
07.2015 - Current
MBA - Business Administration And Management
Strayer University
High School Diploma -
Provost Academy
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