TYLER FOSTER

As an IT Support Specialist at New Castle County Vocational Technical School District, I provide front-line technical support to staff and students across four high schools with distinct technology needs. My primary responsibility is delivering Level 1 (L1) technical support, with occasional involvement in Level 2 (L2) tasks when needed. I am committed to resolving support tickets promptly and efficiently, ensuring minimal disruption to learning and administrative operations.

• As a Tech Support Specialist, I troubleshoot and repair MacBooks, printers, and network issues while maintaining surveillance of access points. I manage user records in Active Directory and provide daily technical support to ensure smooth operations.

• I embarked on the complex responsibility of ensuring all products were transported efficiently and reached their destination promptly.

• In this position, I oversaw the safety and proper use of climbing equipment for recreational use. I was privileged to ensure people of various backgrounds could have a safe and enjoyable experience.

• As a Maintenance and Inventory Specialist, I cleaned and took care of various school facilities and equipment. My role involved taking detailed inventory of supplies and materials, ensuring accurate records were maintained, and identifying when items needed to be restocked.

• I managed and maintained various school equipment, including Chromebooks, projectors, and server room hardware. My role involved diagnosing and repairing hardware issues on Chromebooks to ensure minimal downtime for students and staff.