Tyler Foust

• Generated revenue by liaising between Doctors and Rehab Medical to sell products.
• Built and maintained relationships with Doctors and Physical/Occupational Therapists to help patients receive needed equipment.
• Educated providers on how our products can benefit their patients.
• Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of complex rehab technology.

Responsibilities

• Management of Customer Service and Operations

Develop overall branch business and operational strategy
Oversee the development and maintenance of the Branch operational plan
Proactively seek process improvement to ensure high quality customer service

• Human Resource Management
  Establish overall training and development strategy for Branch employees
  Supervise, mentor, train, coach, evaluate and develop staff
  Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance
  Conduct and/or participate in the recruitment, interviewing and hiring of branch employees
  Prepare effective and timely employee reviews and oversee the review process
  Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actions
• Sales and Marketing/Financial Performance

Develop overall sales and marketing strategy for the Branch
Assess and analyze competitive environment and provide appropriate reports and recommendations
Accompany other employees on marketing visits for training purposes
Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for noncollectable accounts, and recommending accounts for referral to collection
Supervise and train other employees regarding branch receivables
Review and analyze reports, financial statements and billing

• Fleet Management and Maintenance
  Develop overall fleet strategy for Branch
  Plan and oversee management of the fleet

• Managed efforts of branch employees in providing a high level of customer service, including management of rental counter, customer flow, and telephone handling
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs

• Responsible for daily opening and closing of branch
• Received and fielded various phone inquires daily
• Oversaw accounts receivable and collectible debt
• Consistently upheld monthly sales goals and customer service expectations

• Assisted rental car customers, while focusing on selling products and providing exceptional customer service
• Marketed rental car services, features and benefits to dealerships, body shops, insurance agents, and corporate accounts
• Reconciled branches cash box daily