Tyler Gainer
Boston,MA
Summary
Dynamic Client Manager with a proven track record at Northeast Security Inc, excelling in client services and strategic planning. Expert in building relationships and leveraging analytical skills to solve complex problems. Led a team overseeing 27 properties, demonstrating exceptional team oversight and operations management. Skilled in Salesforce, adept at driving new business development and enhancing customer portfolios.
Overview
7
7
years of professional experience
Work History
Client Manager
Northeast Security Inc
Boston, MA
01.2023 - Current
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Oversaw the operation for 27 properties, made up of 27 managers, 30 supervisors, and 94 officers.
Security Manager
Big Night Entertainment Group
Boston, MA
07.2021 - 01.2023
- Supported efficient event operations by coordinating closely with organizers, ensuring seamless integration of security measures throughout events.
- Assisted in the implementation of advanced access control systems, reducing unauthorized entry into restricted areas.
- Assisted in the development of comprehensive security protocols for improved crowd management during peak hours.
- Provided valuable input on surveillance system upgrades, enhancing coverage of key areas within the club premises.
Sniper Team Leader
US Army
Fayetteville, NC
05.2020 - 03.2021
- Maintained strict adherence to safety protocols and procedures, ensuring a safe and efficient working environment for the sniper team at all times.
- Reduced risk of mission compromise by effectively utilizing cover, concealment, and camouflage techniques in various environments.
- Employed sound judgment when making rapid decisions under pressure, balancing mission objectives with potential risks to personnel or collateral damage concerns.
- Coordinated effectively with adjacent units to establish mutually supporting positions during complex missions.
- Adapted quickly to changing mission parameters, demonstrating flexibility and resourcefulness in achieving objectives.
Sniper
US Army
Fayetteville, NC
04.2019 - 05.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Rifle Team Leader
US Army
Vicenza, IT
03.2017 - 03.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Business Management - Business
Boston University
Boston, MASkills
- Client Services
- Strategy Development
- Team Oversight
- Customer Service
- Time Management
- Customer Portfolio Management
- Account Management
- Strategic Planning
- Relationship Building
- Analytical problem solver
- Salesforce Software
- Operations Management
- New Business Development
- Direct Sales
Timeline
Client Manager
Northeast Security Inc
01.2023 - Current
Security Manager
Big Night Entertainment Group
07.2021 - 01.2023
Sniper Team Leader
US Army
05.2020 - 03.2021
Sniper
US Army
04.2019 - 05.2020
Rifle Team Leader
US Army
03.2017 - 03.2019
Business Management - Business
Boston University