Tyler Gilbert
Denver,CO
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Fine Dining Server
Quality Italian
07.2024 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Increased sales significantly by upselling higher-end products to customers.
- Suggested wine pairings to go with specific menu items.
Fine Dining Server
Perry's Steakhouse
05/19/24 - Current
- Provided menus, explained daily specials, and answered questions about menu items.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Promoted additional menu items or special offers as appropriate.
Server
Urban Farmer
03.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Fine Dining Server
Local 11 Ten
05.2019 - 01.2022
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Suggested wine pairings to go with specific menu items.
Sales Representative
Zoetic Solar
10.2018 - 03.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Fine Dining Server
Local 11 Ten
09.2016 - 08.2018
- Demonstrated leadership, communication, and multitasking abilities in every aspect of my fine dining server role at Local 11 Ten.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
Server
Bonefish Bar And Grill
03.2014 - 09.2016
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
No Degree - Psychology
Columbus Technical College
No Degree - Full Stack Software Engineer Boot Camp
Georgia Institute of Technology
05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Memory retention
- Sales Experience
- Relationship Building
Timeline
Fine Dining Server
Quality Italian
07.2024 - Current
Server
Urban Farmer
03.2022 - 04.2024
Fine Dining Server
Local 11 Ten
05.2019 - 01.2022
Sales Representative
Zoetic Solar
10.2018 - 03.2019
Fine Dining Server
Local 11 Ten
09.2016 - 08.2018
Server
Bonefish Bar And Grill
03.2014 - 09.2016
Fine Dining Server
Perry's Steakhouse
05/19/24 - Current
No Degree - Psychology
Columbus Technical College
No Degree - Full Stack Software Engineer Boot Camp
Georgia Institute of Technology
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