Tyler Gruen
Saint Charles,MO
Summary
Dynamic professional with over nine years in the service industry, known for strong leadership and operational efficiency. Proven ability to create high-performing teams and enhance customer experiences through innovative training and mentorship programs.
Overview
10
10
years of professional experience
Work History
Director
Chick-fil-A
Creve Coeur, MO
02.2024 - Current
- Led operational strategies to enhance customer satisfaction and streamline service delivery.
- Developed training programs for staff, improving team performance and operational efficiency.
- Oversaw inventory management processes, ensuring optimal stock levels and reducing waste.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Manager
Chick-fil-A
Des Peres, MO
01.2022 - 02.2024
- Led team in daily operations, ensuring high standards of customer service and food quality.
- Developed and implemented training programs for new staff, enhancing operational efficiency.
- Oversaw inventory management processes to reduce waste and optimize supply chain efficiency.
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
Team Leader
Chick-fil-A
Des Peres, MO
01.2020 - 01.2022
- Led team in delivering exceptional customer service, ensuring compliance with Chick-fil-A standards.
- Trained and mentored new employees on operational procedures and company values.
- Streamlined workflow processes to enhance efficiency and reduce wait times for customers.
- Conducted regular performance assessments, providing constructive feedback to team members.
Team Member
Chick-fil-A
Des Peres, MO
04.2016 - 01.2020
- Delivered exceptional customer service in fast-paced environment.
- Resolved customer complaints professionally, fostering positive dining experiences.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Assisted in training new employees on company procedures and protocols.
Education
Bachelor of Science - Professional Studies
Missouri Baptist University
St. Louis, MO05-2022
Skills
- Inventory tracking proficiency
- Deaf culture awareness
- Conversational in ASL
- Acrylic painting
- Visual art creation
- Creativity and innovation
Accomplishments
Created a high-functioning kitchen staff from scratch in a different language that I did not understand.
Earned the store: Guardian of the Brand award from Chick-fil-A
Self-published a children's novel.
Paid to paint a winter wonderland scene on eight windows of the Chick-fil-A, Creve Coeur location for the enjoyment of the guests.
Languages
English
Native or Bilingual
ASL
Limited Working
Spanish
Limited Working
Interests
- Gardening
- Photography
- Painting
- Graphic Design
- Frame-by-frame Animation
- Creative Writing
Timeline
Director
Chick-fil-A
02.2024 - Current
Manager
Chick-fil-A
01.2022 - 02.2024
Team Leader
Chick-fil-A
01.2020 - 01.2022
Team Member
Chick-fil-A
04.2016 - 01.2020
Bachelor of Science - Professional Studies
Missouri Baptist University