Tyler Hagerty

Led the north Austin market as the youngest flagship manager by leading a top performing team in North Austin with sales Forecasting, daily goals, exceptional sales performances and product knowledge. Overall landing in the top 10 stores every month. Key Contributions include:

• Increasing revenue and sales results at 2 stores by 40% year over year. Increasing google reviews to 4 stars per location.
• Spearheaded the grand opening of a new AT&T location, exceeding corporate launch projections by 70% through strategic networking, hyper-local marketing, and proactive lead generation.
• Coached and upskilled 10+ sales associates, elevating 60% of team members to become top performers and resulted in 4 internal promotions.
• Maintained strict operational compliance and loss prevention by executing daily cash audits, weekly device counts, and monthly full-store inventory reconciliations.

• Led retail sales floor, coaching associates on wireless plans, device features, and customer needs.
• Maintained product knowledge across smartphones, accessories, and carrier promotions to support consultative selling.
• Trained new team members on sales processes, merchandising standards, and store procedures.
• Enhanced overall shopping experience by creating a welcoming and aesthetically pleasing store environment, which enticed more customers to visit and make purchases.

Led the Syracuse market in membership adds, became a part time shift lead with geeksquad. Led the store with best buy credit card applications resulting in a promotion from seasonal cashier to geeksquad.

• Resolved customer inquiries across product support, order status, and returns using company systems.
• Resolved customer issues by diagnosing needs and recommending appropriate products or services.
• Assisted customers with product questions, order pickup, and returns using Best Buy service standards.
• Consistently explored alternative options for customers, used problem solving skills to leverage sales while solving the customers problems.
• Documented every transaction and created work orders to maximize business needs and business income while still maintaining a professional relationship with the customer.