Philip Lyon
South Burlington
Summary
Experienced sales manager with a strong background in customer service and management, spanning over 10 years. Demonstrated ability to consistently complete assignments with integrity and contribute to team success. Proactive and adaptable, always ready to embrace new needs and policies. Committed to ensuring customer satisfaction and driving business success. Highly energetic, motivated, and results-oriented individual seeking a sales or management position to leverage skills and foster continuous professional development.
Overview
6
6
years of professional experience
Work History
Retail Store Sales Manager
Lake Champlain Chocolates
10.2020 - Current
- Executed promotions, coordinating teams and merchandise to create attractive and successful displays
- Kept retail operations within budget limitations, carefully planning store activities, tracking expenses and streamlining processes
- Optimized sales strategies based on weekly, monthly and quarterly progress against annual objectives
- Demonstrated customer-first mentality based on sound customer relations principles and core company values
- Oversaw hiring, training, and development of new staff members
- Maintained efficient, organized stockroom to support high-volume retail sales demands
- Conducted regular inventory audits to maintain accuracy in store records and budgets
Bellman/Valet Guest Service Associate
Spruce Peak
09.2018 - 03.2020
- Greeted arriving guests and assisted with luggage, sports equipment and pets
- Provided guests with information regarding the hotel's amenities, local attractions, nightlife, dining options, museums and concerts
- Notified front desk manager of any guest issues in need of additional attention
- Drove vehicles of different make, style and price points both to and from desired destination
- Assisted in the training and implementation of new Valet associates
Education
Bachelor's Degree - Business
Johnson State College
Johnson, VT04.2019
High School Diploma - undefined
South Burlington High School
South Burlington, VT05.2015
Skills
- Microsoft proficient
- Deadline Management
- Project management
- Point of Sale Software
- Retail Operations
- Budget Management
- Staff training and development
- Sales strategy implementation
- Upselling strategies
- Staff scheduling
- Employee performance management
Timeline
Retail Store Sales Manager
Lake Champlain Chocolates
10.2020 - Current
Bellman/Valet Guest Service Associate
Spruce Peak
09.2018 - 03.2020
High School Diploma - undefined
South Burlington High School
Bachelor's Degree - Business
Johnson State College
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