Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Hamilton

Broomfield

Summary

Ski Technician Supervisor with 8+ years of experience in team leadership and process improvement within the ski and metal fabrication industries. Demonstrates expertise in customer engagement, inventory management, and technical troubleshooting, leading to enhanced service efficiency and customer satisfaction. Committed to fostering a collaborative work environment and implementing innovative solutions to streamline operations and exceed service expectations.

Overview

7
7
years of professional experience

Work History

Service Technician

Evo.com
Denver, Colorado
01.2025 - Current
  • Diagnosed problems and determined solutions for various customer issues.
  • Provided excellent customer support during service interactions.
  • Streamlined ski repair workflows, leading to quicker turnaround times and significantly enhanced customer satisfaction ratings.
  • Collaborated with team members to streamline service processes.

Ski Technician Supervisor

Powder7
Golden, United States
11.2021 - 07.2024
  • Supervised a team of ski technicians, enhancing service efficiency and achieving noticeable improvements in customer satisfaction ratings.
  • Streamlined ski repair workflows, leading to quicker turnaround times and significantly enhanced customer satisfaction ratings.
  • Implemented a quality control process for ski repairs, resulting in marked gains in service accuracy and reduced rework rates.
  • Trained new staff on technical skills and customer service, fostering a collaborative environment that improved team cohesion.
  • Managed inventory and equipment maintenance schedules, ensuring optimal performance and reducing downtime for ski services.

Steel Fabricator

Broomfield Sheet Metal
Broomfield, CO
09.2019 - 05.2020
  • Fabricated steel components using advanced welding techniques and precision tools.
  • Interpreted technical drawings to ensure accurate assembly and quality standards.
  • Operated machinery for cutting, shaping, and finishing steel materials efficiently.
  • Collaborated with team members to optimize workflow and enhance production processes.
  • Conducted inspections of finished products to maintain compliance with specifications.

Education

Bachelors Degree - Finance & Marketing, Management, Psychology

Regis University
Denver, CO
05-2014

Skills

  • Team leadership
  • Process improvement
  • Quality assurance
  • Technical troubleshooting
  • Workflow optimization
  • Customer service
  • Power tool proficiency
  • Time management
  • Problem solving
  • Adaptability
  • Installation and repair
  • Work with minimal supervision

Timeline

Service Technician

Evo.com
01.2025 - Current

Ski Technician Supervisor

Powder7
11.2021 - 07.2024

Steel Fabricator

Broomfield Sheet Metal
09.2019 - 05.2020

Bachelors Degree - Finance & Marketing, Management, Psychology

Regis University