Tyler Hansen
Nashua,NH
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services.
Overview
2
2
years of professional experience
Work History
Teller
Manufacturers and Traders Trust Company
10.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Successfully managed the vault and cash shipments over the past 10 months.
Customer Relationship Advocate
Fidelity
12.2022 - 08.2023
- Created a welcoming environment for clients by consistently exhibiting professionalism, empathy, and patience during all interactions.
- Consistently met or exceeded performance metrics related to customer service quality, responsiveness, and issue resolution.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Successfully handled 40-60 inbound calls a day in addition too 80+ on a high volume day.
Education
No Degree - Psychology
Nashua Community College
NashuaNo Degree - Automotive Technology
Nashua Community College
NashuaHigh School Diploma -
Merrimack High School
Merrimack06-2016
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Call Center Experience
- Passed: SIE (Securities Industry Essentials Exam)
- Moderate Computer Skills
- Face-to-Face Customer Experience
Languages
English
Timeline
Teller
Manufacturers and Traders Trust Company
10.2023 - Current
Customer Relationship Advocate
Fidelity
12.2022 - 08.2023
No Degree - Psychology
Nashua Community College
No Degree - Automotive Technology
Nashua Community College
High School Diploma -
Merrimack High School
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