FedEx Ground professional with over 13 years of leadership experience and a consistent track record of exceeding expectations. Proven track record of optimizing operations, streamlining processes, and enhancing team efficiency. Strong focus on teamwork, adaptability, and achieving measurable outcomes. Skilled in resource allocation, conflict resolution, and workflow management. Dependable, flexible, and committed to excellence. For the past 4 years, consistently surpassed all dock certification metrics and station performance goals.