Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler Harris

Pearland,TX

Summary

Dedicated and results-driven professional with 6 years of experience in emergency management and response center operations. Currently serving as a Team Lead at Witt O'Briens, where I manage a team of response center operators, streamline emergency response processes, and nurture strong client relationships. My background in music and psychology from Alvin Community College equips me with a unique blend of creativity and analytical skills. I excel in high-pressure environments, demonstrating exceptional attention to detail, adaptability, and communication. As a primary trainer, I am committed to fostering a culture of excellence and continuous improvement. Experienced in consulting directly with clients for high-level BSEE exercises to enhance their emergency OSRPs and FRPs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Response Center Operator/Watchstander

Witt O Brien's
04.2018 - Current
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Lead a team of response center operators, ensuring efficient handling of emergency situations.
  • Acted as a liaison for incidents and drills, maintaining communication between clients and stakeholders.
  • Managed updates of internal client procedures, ensuring compliance and accuracy.
  • Utilized Java-based software to update information and maintain the softphone system.
  • Maintained strong client relationships, facilitating effective communication and coordination.
  • Engaged directly with clients for high-level BSEE exercises to provide insights and recommendations on their emergency OSRPs and FRPs.

Education

No Degree - Psychology

Alvin Community College
Alvin, TX

Skills

  • Emergency Management
  • Team Leadership & Management
  • Response Center Operations
  • Team Building & Training
  • Business Process Improvement
  • Client Relationship Management
  • Java-Based Software Proficiency
  • Windows Diagnostics

Certification

  • ICS 100: Introduction to the Incident Command System
  • ICS 200: Basic Incident Command System for Initial Response
  • ICS 400: Advanced Incident Command System for Complex Incidents
  • ICS 700: An Introduction to the National Incident Management System
  • ICS 800: National Response Framework: An Introduction

Timeline

Lead Response Center Operator/Watchstander

Witt O Brien's
04.2018 - Current

No Degree - Psychology

Alvin Community College

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