Tyler Herendeen
Warsaw,IN
Summary
Dynamic Senior Assistant Store Manager at Discount Tire with a proven track record in sales management and employee development. Enhanced customer satisfaction through exceptional service and effective conflict resolution. Leveraged data analysis to drive revenue growth while fostering a collaborative team environment, demonstrating strong leadership and trust-building skills.
Overview
9
9
years of professional experience
Work History
Senior Assistant Store Manager
Discount Tire
Warsaw, IN
08.2016 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Monitored employee performance metrics closely which aided in identifying areas needing improvement or additional training opportunities.
- Implemented employee recognition programs to boost morale and encourage high-quality customer service from the staff members.
- Streamlined store operations by optimizing staff scheduling and task delegation.
- Assessed sales data to identify trends and adjust marketing strategies accordingly for improved revenue growth.
- Managed inventory levels, ensuring optimal product availability for customers while minimizing overstock costs.
- Oversaw staff performance evaluations and provided constructive feedback to support professional development.
- Created a positive work environment by effectively resolving employee conflicts and fostering teamwork among staff members.
- Handled escalated customer complaints with professionalism which resulted in customer retention.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Business Management - Business Administration And Management
Indiana Purdue Fort Wayne
Fort Wayne, INSkills
Sales management
Sales training
Personal relations
Modeling teaching and coaching professionalism and a can-do attitude
Delegating tasks and extending trust
Speed of Trust Leadership
Timeline
Senior Assistant Store Manager
Discount Tire
08.2016 - Current
Business Management - Business Administration And Management
Indiana Purdue Fort Wayne