Tyler Hicks
Piqua,OH
Summary
Excellent General Manager with a proven track record at Tire Discounters, excelling in operations management and team leadership. Spearheaded initiatives that boosted revenue and enhanced customer satisfaction. Along with the best employee retention in my region. Skilled in problem resolution and inventory optimization, leveraging strong computer skills to streamline processes and drive efficiency.
Overview
13
13
years of professional experience
Work History
General Manager
Tire Discounters
Troy, OH
11.2021 - Current
- Directed daily operations to optimize workflow and enhance team productivity.
- Implemented strategic initiatives to drive revenue growth and improve customer satisfaction.
- Oversaw inventory management processes to ensure stock availability and minimize waste.
- Led cross-functional teams in developing solutions for operational challenges and efficiency improvements.
Service Manager
Tire Discounters
Troy, OH
10.2019 - 11.2021
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Led a team of technicians in executing tire installations and repairs, maintaining high-quality standards.
- Optimized inventory management practices to reduce waste and improve stock availability.
- Developed training programs for new hires, enhancing team performance and service quality.
Sales Associate
Tire Discounters
Troy, OH
12.2018 - 10.2019
- Assisted customers in selecting tires and related products based on needs
- Maintained inventory levels, ensuring optimal stock availability
- Processed sales transactions accurately using point-of-sale systems
- Provided product knowledge to enhance customer satisfaction and loyalty
Tire Technician
Tire Discounters
Troy Ohio
03.2014 - 12.2018
- Inspected tires for defects and ensured safety standards were met.
- Mounted and balanced tires efficiently using specialized equipment.
- Provided excellent customer service by addressing inquiries and concerns.
- Assisted in maintaining clean and organized work environment.
Parts Specialist
O’Reilly Auto Parts
Piqua, OH
07.2013 - 03.2014
- Assisted customers in identifying and locating automotive parts, enhancing overall service experience.
- Processed orders and managed inventory levels to ensure availability of essential components.
- Maintained organized stockroom, improving efficiency in parts retrieval and customer service operations.
- Collaborated with team members to streamline workflow and improve accuracy in order fulfillment.
Education
High School Diploma -
Piqua High School
Piqua Ohio05.2014
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Mechanically inclined
Management skill
Computer skills
POs system background
Timeline
General Manager
Tire Discounters
11.2021 - Current
Service Manager
Tire Discounters
10.2019 - 11.2021
Sales Associate
Tire Discounters
12.2018 - 10.2019
Tire Technician
Tire Discounters
03.2014 - 12.2018
Parts Specialist
O’Reilly Auto Parts
07.2013 - 03.2014
High School Diploma -
Piqua High School