Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tyler Hill

Tyler Hill

Help Desk Technician
Springfield,Massachusetts

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions .Able to adapt to unique complaints and queries with thorough research and critical thinking skills. Committed to problem resolution and customer satisfaction.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
4
4
Certificates

Work History

Hardware Assembly Technician

Entre Computer Center
Springfield, MA
10.2018 - 12.2023
  • Assembled and aligned parts and fixtures using hand and power tools.
  • Kept work areas organized, tidy, and clean for maximum productivity.
  • Performed assembly of products according to specifications and instructions.
  • Inspected all work for quality and compliance with design standards.

Help Desk Technician IT Support

Netwerks Strategic Solutions
Agawam, MA
01.2020 - Current
  • Provided basic end-user troubleshooting and desktop support.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Monitored systems in operation and quickly troubleshot errors
  • Configured hardware, devices, and software to set up work stations for employees.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Documented support interactions for future reference.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.


Education

Associate of Science - Computer Systems Engineering

Springfield Technical Community College
Springfield, MA
08.2022 - Current

IT Support

Tech Foundry
Springfield, MA
02.2022 - 07.2022

Cyber Operations And Warfare

Cisco Networking Academy
02.2019 - 02.2020

Skills

Operating system management

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Certification

Cisco Cyber Security Compliance training

Timeline

Associate of Science - Computer Systems Engineering

Springfield Technical Community College
08.2022 - Current

IT Support

Tech Foundry
02.2022 - 07.2022

Help Desk Technician IT Support

Netwerks Strategic Solutions
01.2020 - Current

Cyber Operations And Warfare

Cisco Networking Academy
02.2019 - 02.2020

Hardware Assembly Technician

Entre Computer Center
10.2018 - 12.2023

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Tyler HillHelp Desk Technician