Tyler Hill
Help Desk Technician
Springfield,Massachusetts
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions .Able to adapt to unique complaints and queries with thorough research and critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
4
4
Certificates
Work History
Hardware Assembly Technician
Entre Computer Center
Springfield, MA
10.2018 - 12.2023
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Performed assembly of products according to specifications and instructions.
- Inspected all work for quality and compliance with design standards.
Help Desk Technician IT Support
Netwerks Strategic Solutions
Agawam, MA
01.2020 - Current
- Provided basic end-user troubleshooting and desktop support.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Monitored systems in operation and quickly troubleshot errors
- Configured hardware, devices, and software to set up work stations for employees.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Responded promptly to incoming sales leads and requests for technical support.
- Documented support interactions for future reference.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Associate of Science - Computer Systems Engineering
Springfield Technical Community College
Springfield, MA 08.2022 - Current
IT Support
Tech Foundry
Springfield, MA 02.2022 - 07.2022
Cyber Operations And Warfare
Cisco Networking Academy
02.2019 - 02.2020
Skills
Operating system management
Hardware upgrades
Wireless area networking
Backup and recovery
Helpdesk call support
Instruction and training
Technical Documentation
Application support
Desktop support
Customer service
Certification
Cisco Cyber Security Compliance training
Timeline
Associate of Science - Computer Systems Engineering
Springfield Technical Community College
08.2022 - Current
IT Support
Tech Foundry
02.2022 - 07.2022
Help Desk Technician IT Support
Netwerks Strategic Solutions
01.2020 - Current
Cyber Operations And Warfare
Cisco Networking Academy
02.2019 - 02.2020
Hardware Assembly Technician
Entre Computer Center
10.2018 - 12.2023