Tyler Hyatt
Longmont,CO
Summary
Driven branch manager known for driving revenue growth through effective sales strategies and exceptional problem-solving skills. Experience in fast-paced environments, building strong relationships, and creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Branch Rental Manager
Enterprise Rent-A-Car
Denver, CO
06.2024 - Current
- Led daily branch operations, overseeing customer service, vehicle availability, scheduling, and overall team performance in a fast-paced rental environment.
- Managed and coached staff, including hiring, training, performance feedback, and motivating employees to meet sales and service goals.
- Drove revenue growth by promoting rental products, protection packages, and optional services while maintaining a strong customer experience.
- Handled customer escalations and problem resolution, resolving billing issues, service concerns, and rental disputes professionally and efficiently.
- Monitored branch financial performance, including budgets, profit targets, operating costs, and key performance metrics.
- Coordinated fleet management, ensuring vehicles were properly rented, returned, cleaned, maintained, and positioned to meet demand.
- Built relationships with clients and local business partners to support repeat business and strengthen community presence.
Server Trainer
Texas Roadhouse
Longmont, CO
08.2022 - 08.2024
- Trained and onboarded new servers, teaching service standards, menu knowledge, POS use, and guest interaction expectations.
- Modeled strong customer service, demonstrating efficient, friendly service in a high-volume restaurant environment.
- Coached team members on sales techniques, helping servers improve upselling of menu items, beverages, and add-ons.
- Monitored trainee progress, giving real-time feedback to help new hires build confidence and follow company standards.
- Resolved guest concerns professionally, stepping in when needed to address service issues and maintain satisfaction.
Shift Leader
Cold Stone
Fort Collins, CO
01.2021 - 07.2022
- Supervised shift operations, helping lead staff, manage workflow, and keep service running smoothly during busy hours.
- Assisted with training and coaching team members, reinforcing customer service standards, product quality, and store procedures.
- Delivered strong customer service, handling guest questions, resolving issues, and creating a positive in-store experience.
- Helped manage team performance during peak hours, delegating tasks and keeping employees focused in a fast-paced environment.
- Monitored inventory and supplies, helping track stock levels and communicate restocking needs.
Education
Bachelor of Science - Finance
University of Colorado At Boulder
Boulder, CO05-2024
Associate of Arts - Business Administration
Front Range Community College
Fort Collins, CO05-2022
Skills
- Staff training and development
- Sales strategy
- Problem solving
- Customer service and conflict resolution
- Communication and teamwork
- Relationship building
- Adaptability under pressure
- Time management and multitasking
- Solution Oriented
Timeline
Branch Rental Manager
Enterprise Rent-A-Car
06.2024 - Current
Server Trainer
Texas Roadhouse
08.2022 - 08.2024
Shift Leader
Cold Stone
01.2021 - 07.2022
Bachelor of Science - Finance
University of Colorado At Boulder
Associate of Arts - Business Administration
Front Range Community College