Tyler Irving
Katy,TX
Summary
Dynamic and detail-oriented Claims Adjuster with over 4+ years of experience at Capstone and Citizens. Proficient in Xactimate software, I enhance customer satisfaction through effective claims management and critical thinking. Recognized for improving operational efficiency and maintaining meticulous records, ensuring accurate reporting and data analysis for management review.
Professional in insurance and claims field with strong analytical and problem-solving abilities. Expertise in evaluating, investigating, and negotiating claims, ensuring accurate and efficient resolution. Strong focus on teamwork and adaptability, consistently delivering results in dynamic environments. Reliable and detail-focused, with excellent communication and customer service skills, ready to contribute positively to organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Claims Adjuster, Automobile and Casualty
Capstone
Houston, TX
01.2024 - Current
- Adjuster License #2949913.
- State Farm Certified.
- Over 3+ years of experience.
- I handle many different daily claim types ranging from fire to hail for homeowners and commerical properties.
- Collaborated with legal teams to defend against fraudulent claims, protecting company interests.
- Maintained comprehensive records of all claims handled, ensuring easy reference for future needs.
- Enhanced customer satisfaction with thorough investigation of claims and timely resolution.
- Handled complex claims involving multiple parties, navigating challenging situations with professionalism and tact.
Catastrophe Claims Adjuster
Citizens
Tampa, FL
09.2024 - 11.2024
- Handled claims for Citizens for Hurricane Milton & Helene in 2024.
- Over 3+ years of experience handling catastrophe claims.
- Maintained detailed records of all claims handled, resulting in accurate reporting and data analysis for management review.
- Leveraged technical expertise to accurately estimate repair costs using industry-standard software applications like Xactimate or Symbility.
- Increased policyholder retention by providing exceptional customer service during the claims process.
- Enhanced operational efficiency within the Catastrophe Claims Department by suggesting improvements in processes based on direct experience handling claims.
Life Insurance Agent
Family First Life
Houston, TX
04.2022 - 02.2024
- General Lines Agent - Life, Accidental, Health & HMO.
- (License #2877603)
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Education
High School Diploma -
James. E Katy Taylor High School
Katy, TXThe Adjuster School
Houston, TXSkills
- State Farm Certified
- Xactimate software experience
- Claims management
- Time management
- Attention to detail
- Critical thinking
Certification
State Farm Property & Auto Certified
Xactimate Certified
Timeline
Catastrophe Claims Adjuster
Citizens
09.2024 - 11.2024
Claims Adjuster, Automobile and Casualty
Capstone
01.2024 - Current
Life Insurance Agent
Family First Life
04.2022 - 02.2024
High School Diploma -
James. E Katy Taylor High School
The Adjuster School
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