TYLER JAMES
W Lounge
Wakefield,MA
2027
years of professional experience
Hospitality professional with 10+ years of high-volume bartending and guest experience leadership across luxury hotel brands (Omni, W Hotels) and top Boston restaurant groups, now pivoting into restaurant technology sales. Deep, firsthand understanding of the POS systems, beverage programs, and operational pressures restaurant and bar operators face daily — the exact pain points Toast's platform solves. Proven ability to build authentic relationships with guests and stakeholders, open new concepts from scratch, and uphold brand standards in fast-paced, high-stakes environments. Elected shop steward and contract negotiator representing 100+ colleagues in workplace organization leadership.
Work History
Elected Shop Steward & Contract Negotiator
- Elected by peers to represent 50+ colleagues, serving as the primary point of contact between staff and management on workplace issues.
- Negotiated contract terms directly with management on behalf of the group, balancing competing interests to reach agreement.
- Built trust across all levels of the organization, translating employee concerns into clear, actionable proposals for leadership.
Bartender
4 Years 2 Months- Deliver high-volume, elevated service at a luxury hotel rooftop restaurant and pool bar, engaging guests and locals to create a relaxed but polished experience.
- Curate and craft seasonal cocktail offerings, translating beverage program goals into guest-facing menu design.
- Collaborate daily with management and culinary teams to maintain brand standards and smooth operations — comfortable working cross-functionally under pressure.
Bartender
6 Years 6 Months- Represent the W brand, delivering an elevated, high-energy lounge experience for a diverse, high-expectation clientele.
- Craft premium cocktails and foster a luxury atmosphere consistent with global brand standards.
Bartender
3 Years 1 Month- Built genuine relationships with a loyal neighborhood guest base, becoming a trusted, familiar face of the business.
- Curated and served a dynamic craft cocktail and scratch-made food menu, managing guest expectations and repeat business.
Bartender / Server (Opening Team)
1 Year 5 Months- Helped launch and establish a new restaurant brand in the Boston market as part of the opening team — built service protocols and standards from scratch.
- Developed deep beverage program expertise across a rotating draft list of 60+ and 160+ whiskeys, regularly educating guests on selection.
Education
B.S. - Kinesiology
Skills
Guest experience & relationship building
Beverage program & POS expertise
Contract negotiation
Team collaboration & leadership
Opening & operational support
Brand & luxury hospitality standards
Timeline
Bartender
Lifted, Omni Boston Hotel at the Seaport
06.2022 - CurrentRead More
Bartender
W Lounge
02.2020 - CurrentRead More
Bartender
Monument Restaurant & Tavern, Charlestown, MA
05.2018 - 06.2021Read More
Bartender / Server (Opening Team)
City Tap House, Boston, MA
12.2016 - 05.2018Read More
University of Massachusetts Amherst
B.S. from Kinesiology
Read More
Elected Shop Steward & Contract Negotiator
Workplace Organization Leadership
2023 - CurrentRead More