Tyler Johnson
Spokane,WA
Summary
Accomplished social media marketing professional, with a strong passion for music and a dedication to continuous learning, with over five years of experience in the industry, and 10+ in customer service. Fortunate enough to have developed a unique skill set that includes social media strategy development, content creation, and community management. Carrying a proven track record of executing successful social media campaigns that drive engagement, increase brand awareness, and generate leads. Also, an experienced musician who understands the importance of using social media to connect with the audience, to discover and promote monetizable content for the employers’ desired consumer demographics.
Overview
12
12
years of professional experience
Work History
Social Media Specialist
Comcast Cable and Xfinity Internet
11.2016 - Current
- Throughout my time with the Comcast corporate team, I’ve had the opportunity to spend time in different areas, working on the customer experience side of things
- I have worked in customer experience positions for the duration of my time with Comcast, which has also led up to my current position in social media
- I spent 2 years taking phone calls for our home security department, with the requirement of providing exceptional customer service
- Shortly after the first 2 months of being hired, I was recruited for a new pilot program, which was two teams of 10, chosen amongst a group of 230 employees
- After the pilot came to an end, our department was transitioned into a new Social Media platform type of experience, which I have been a part of since 2018, providing customer service through various social media platforms, such as Facebook, Twitter, and Reddit
- Responsibilities include addressing customer inquiries, concerns, and complaints, assisting business partners with any issues they may be experiencing.
Customer Experience Representative
Qualfon Corp.
01.2014 - 01.2016
- From 2014 to 2016, I held the position of Customer Experience Representative at Qualfon, where I was responsible for delivering exceptional customer service and driving sales
- Seeking new challenges and opportunities for growth, I joined Comcast in 2016, where I continued to excel in a dynamic and fast-paced environment, taking on additional responsibilities and demonstrating my strong communication, problem-solving, and teamwork skills
- The valuable experience gained through my tenure at both Qualfon and Comcast has equipped me with a solid foundation for continued career growth, and I am eager to contribute my expertise to future professional endeavors.
Customer Service Associate
Center Partners, Inc
06.2012 - 05.2013
- Working for Center Partners as a first call center experience back in 2012, right after graduating high school was both exciting and challenging
- As an entry-level customer service representative, I was responsible for handling customer inquiries related to Capital One credit card accounts
- This experience taught me valuable skills such as active listening, problem-solving, and conflict resolution, as I worked with a diverse range of customers with varying needs and concerns
- While the job could be demanding at times, the supportive team environment and ongoing training and coaching provided by Center Partners helped me to develop my customer service skills and build confidence in my abilities
- Overall, my time at Center Partners was a formative experience that laid the foundation for my career in customer service.
Education
High School Diploma -
Lakeland Senior High School
Rathdrum, ID01.2012
Skills
Professionalism
Company Branding
Campaign Management
Real-Time Engagement
Timeline
Social Media Specialist
Comcast Cable and Xfinity Internet
11.2016 - Current
Customer Experience Representative
Qualfon Corp.
01.2014 - 01.2016
Customer Service Associate
Center Partners, Inc
06.2012 - 05.2013
High School Diploma -
Lakeland Senior High School
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