TYLER KEUPEN
Norman
Summary
Customer Service Representative with experience delivering empathetic, efficient support in healthcare and service environments. Proficient with front desk operations, patient interaction, and administrative support, consistently improving response times and customer satisfaction. Detail-focused and energetic, with the ability to adapt across healthcare, call center, and hospitality roles while contributing to team efficiency.
Overview
14
14
years of professional experience
2008
2008
years of post-secondary education
Work History
Customer Service Representative
Maximus
Oklahoma City
12.2025 - Current
- Answer phone calls related to SoonerCare services
- Provide exceptional customer service by actively listening to concerns and resolving issues
- Streamline call handling processes to improve response times and customer satisfaction
- Work with team members to improve service delivery and training processes
Gaucho (Meat Server)
Rodizio Grill Brazilian Steakhouse
Oklahoma City
04.2025 - Current
- Cut meat for customers
- Perform various restaurant duties as needed
- Foster a welcoming dining environment and enhance guest experience
- Execute carving techniques to improve presentation and customer satisfaction
Customer Service Representative
Express Employment Professionals
Oklahoma City
04.2025 - 05.2025
- Provided customer service in a tax-related role
- Contacted customers regarding payments
- Managed payment collection calls and improved account resolution
Medical Assistant
SSM St. Anthony's Hospital Family Practice Clinic
Oklahoma City
07.2024 - 03.2025
- Recorded patient vitals including blood pressure, height, weight, and oxygen saturation
- Performed EKGs, diabetic retinopathy exams, and point-of-care testing
- Entered patient notes and assisted physicians with documentation
- Answered phones, scheduled appointments, and responded to patient messages
- Communicated with patients to provide support and follow-up care
Customer Service Representative
McBride Orthopedic Hospital
Oklahoma City
09.2022 - 07.2024
- Check in patients
- Schedule patient appointments
- Verify ID and insurance information
- Assist patients with completing forms
- Provided empathetic assistance during check-in to improve patient experience
- Streamlined appointment scheduling processes to reduce wait times
- Collaborated with medical staff to verify insurance and ensure accurate billing
Business Mobility Technical Support Specialist
AT&T
Oklahoma City
06.2020 - 09.2022
- Provided technical support for business customers
- Diagnosed and resolved complex technical issues
- Worked with cross-functional teams to improve response times and service reliability
Customer Service Representative
OKIE811
Oklahoma City
03.2019 - 03.2020
- Answered calls and mapped utility excavation locations
- Delivered accurate and efficient service to prevent disruptions
Customer Service Representative
Center for Public Management (OU)
Norman
11.2017 - 03.2019
- Worked on DHS contracts
- Energy Program Assistant
- Child support help
Customer Service Representative
Walden Cleaners
Norman
10.2013 - 03.2016
- Assisted customers and ensured satisfaction
Customer Service Representative
Panera Bread
Oklahoma City
10.2012 - 01.2013
Customer Service Representative
Healthy Hearth
Oklahoma City
10.2012 - 01.2013
- Cashier and bus boy
Education
High School Diploma -
Norman North High School
NormanLibrary Technical Assistant -
Rose State College
Skills
- Customer Service
- Patient Care
- Medical Support
- EKG
- EMR Systems
- Communication
- Front Desk
- POS Systems
- Microsoft Office
- Call Center Operations
- Technical Support
- Data Entry
- HIPAA
- Time Management
Hobbies and Interests
- Musical theatre
- Stage management
- Singing
References
Available upon request
Timeline
Customer Service Representative
Maximus
12.2025 - Current
Gaucho (Meat Server)
Rodizio Grill Brazilian Steakhouse
04.2025 - Current
Customer Service Representative
Express Employment Professionals
04.2025 - 05.2025
Medical Assistant
SSM St. Anthony's Hospital Family Practice Clinic
07.2024 - 03.2025
Customer Service Representative
McBride Orthopedic Hospital
09.2022 - 07.2024
Business Mobility Technical Support Specialist
AT&T
06.2020 - 09.2022
Customer Service Representative
OKIE811
03.2019 - 03.2020
Customer Service Representative
Center for Public Management (OU)
11.2017 - 03.2019
Customer Service Representative
Walden Cleaners
10.2013 - 03.2016
Customer Service Representative
Panera Bread
10.2012 - 01.2013
Customer Service Representative
Healthy Hearth
10.2012 - 01.2013
High School Diploma -
Norman North High School
Library Technical Assistant -
Rose State College