Tyler Kline
Wickliffe,Ohio
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AT&T Sales Manager
AT&T Mobility/Alliance Mobile
Elyria, OH
04.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Sales Associate
Best Buy
Mayfield Heights, OH
08.2018 - 06.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Tracked sales performance metrics to identify trends in the market place.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Kitchen Staff Member
Heinen's Grocery Store
Mayfield Heights, OH
07.2017 - 07.2018
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Maintained cleanliness of work areas throughout shift.
- Cleaned and sanitized frequently to maintain health code standards.
- Performed other related duties as assigned by supervisor.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
- Organized all storage areas in an efficient manner to maximize space utilization.
- Checked stock regularly and discarded unsafe food to protect customers.
- Assisted cook team by preparing sandwiches and salads.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored temperatures of prepared food and cold-storage areas.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Took and recorded temperatures of food, refrigerators and freezers.
Education
High School Diploma -
Wickliffe High School
Wickliffe, OH06-2012
Skills
- Performance Management
- Account Management
- Market Research
- Strategic Planning
- Staff Management
- Sales Tracking
- Salesforce
- Sales Operations
- Social Media Savvy
- Sales Engagement Techniques
- Sales Coaching
- Direct Sales
- Team Oversight
- Sales Process
- Goal Setting
- Sales Expertise
- Rapport and Relationship Building
- Exceeds Sales Goals
- Product Knowledge
- Persuasive Negotiations
- Operations
- Leadership Development
- Revenue Generation
- Training and Coaching
- Action Plans
- Employee Scheduling
- Team Leadership
- Leadership Skills
- Sales Management
- Goal Setting and Performance Metrics
- Data Analytics
Affiliations
- Golfing
- Softball
- Gaming
Accomplishments
- Finished 1/270 as a store in my current company, in 2 different company rankers in 02/2023
- Developed 6 other store managers
- Finished 9/308 as a store manager for my current employer YTD in 2023
- Recognized for leading and finishing #1 in multiple sales metrics
- Google reviews
Certification
- Company Summit award winner as a store manager for excellent performance in 2023
Languages
English
Professional
References
References available upon request.
Timeline
AT&T Sales Manager
AT&T Mobility/Alliance Mobile
04.2022 - Current
Sales Associate
Best Buy
08.2018 - 06.2021
Kitchen Staff Member
Heinen's Grocery Store
07.2017 - 07.2018
High School Diploma -
Wickliffe High School
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