Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Klunk

Hot Springs,AR

Summary

Accomplished Transaction Processing Supervisor at Conduent, adept in staff management and process improvement, significantly enhancing operational efficiency by 10%. Expert in training and mentoring, ensuring high-quality service and compliance. Demonstrates exceptional problem-solving and employee motivation, driving team success and exceeding performance targets.

Overview

9
9
years of professional experience

Work History

Transaction Processing Supervisor

Conduent
02.2021 - Current
  • Manage the daily operations of imaging project for high profile, Fortune 500 company; maintain confidentiality and physical security of documents at all times.
  • Create Statement of Requirements, Project Change Requests, and Production Guides for project
  • Streamline prioritization of imaging projects with respect to Service Level Agreements (SLAs); new process resulted in 10% improvement in organization's ability to meet SLAs was adopted by imaging shifts facility-wide.
  • Act as the principal client contact
  • Analyze workflow and assignments to ensure efficient and cost effective operations
  • Implement process and service improvements as needed
  • Work with the client to manage priorities and expectations
  • Monitor the program/project from initiation through delivery, interfacing with customers or department personnel
  • Worked different stations to provide optimal coverage and meet production goals.
  • Provide direction to staff members in resolving problems that arise with internal or external customers.
  • Train new team members by relaying information on company procedures and safety requirements.
  • Promote a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Serve as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coach team members in techniques necessary to complete job tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Transaction Processing Specialist

Conduent
10.2015 - 02.2021
  • Continually met or exceeded performance targets regarding speed, accuracy, and quality of service provided.
  • Enhanced customer satisfaction by providing timely and accurate transaction processing services.
  • Reduced errors in data entry through thorough quality checks and attention to detail.
  • Streamlined transaction processing by implementing efficient procedures and system improvements.
  • Maintained compliance with industry regulations through regular training and adherence to guidelines.
  • Demonstrated adaptability by quickly learning new systems or processes as required by changing business needs.
  • Collaborated with team members to achieve departmental goals and maintain high-quality service levels.
  • Processed complex transactions accurately, minimizing risk exposure for the organization.
  • Managed a high volume of daily transactions while ensuring accuracy and timeliness in completion.
  • Handled sensitive customer information securely, maintaining privacy and adhering to data protection standards.
  • Improved process efficiency by developing user guides and training materials for new team members entering the department.
  • Trained staff on procedures and guidelines to effectively execute daily tasks.

Education

Associate of Science - Mathematics And Computer Science

National Park College
Hot Springs, AR

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Processes and procedures

Timeline

Transaction Processing Supervisor

Conduent
02.2021 - Current

Transaction Processing Specialist

Conduent
10.2015 - 02.2021

Associate of Science - Mathematics And Computer Science

National Park College

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Tyler Klunk