Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Larsen

Appleton,Wisconsin

Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level Cybersecurity position to help launch career while achieving company goals. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Front End/Food Service Worker

Kwik Trip
Appleton, Wisconsin
03.2022 - Current
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Collaborated with team to deliver timely service of items.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Refilled condiments, napkins and server workstations.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Rotated inventory to reduce waste and optimize freshness.
  • Checked personal identifications during alcohol and tobacco sales.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Processed refunds for worn, damaged and broken merchandise.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered phone calls to assist customers with questions and orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Customer Service Representative

Pick N Save
Appleton, Wisconsin
04.2018 - 04.2021
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Made outbound calls to obtain account information.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Improved customer service wait times to mitigate complaints.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Strengthened customer retention by offering discount options.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Education

Cybersecurity Specialist - Cybersecurity

Fox Valley Technical College
Appleton, WI

Skills

  • Customer Service
  • Attention to Detail
  • Working With Diverse People
  • Interpersonal Skills
  • Multitasking
  • Working Quickly
  • Quick Learner
  • Positive Attitude
  • Strong Work Ethic
  • Problem-Solving
  • Team Oriented
  • Staff Training and Development

Timeline

Front End/Food Service Worker

Kwik Trip
03.2022 - Current

Customer Service Representative

Pick N Save
04.2018 - 04.2021

Cybersecurity Specialist - Cybersecurity

Fox Valley Technical College

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Tyler Larsen