Tyler Lee
Greer,SC
Summary
Results-driven Services Manager known for exceptional productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
10
10
years of professional experience
Work History
Outside Pro Services Manager
Floor and Decor
Greenville, South Carolina
01.2025 - Current
- Reviewed incoming requests from customers, assigned tasks accordingly, and tracked progress until completion.
- Handled escalated complaints from customers regarding their experience with our services or products.
- Coordinated with other departments to ensure timely resolution of customer inquiries.
- Managed vendor relationships related to the services department operations.
- Monitored customer feedback surveys, identified areas for improvement, and developed action plans to address gaps in customer service.
- Analyzed performance metrics to identify trends and recommend process improvements.
Operations Manager
Lowes Home Improvement
Spartanburg, South Carolina
04.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
Specialty Assistant Store Manager
Lowes Home Improvement
Simpsonville, South Carolina
02.2021 - 04.2024
- Developed and implemented effective merchandising strategies to maximize store sales.
- Conducted daily staff meetings to review performance goals and objectives.
- Performed regular inventory audits to ensure accuracy of product counts.
- Provided exceptional customer service by responding promptly to customer inquiries and complaints.
- Created weekly schedules for store personnel based on projected needs.
- Resolved conflicts among customers, vendors, or other personnel in a professional manner.
- Analyzed sales data to identify trends and make recommendations for improving profitability.
- Recruited, interviewed, hired, trained, evaluated and disciplined staff as needed.
- Ensured all merchandise was properly priced and displayed according to corporate standards.
- Implemented cost-saving measures while maintaining high levels of customer satisfaction.
- Supervised cashiers during peak hours of operation.
- Coordinated special events such as promotions or seasonal displays.
- Managed stock levels by ordering additional items when necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Merchandising Assistant Store Manager
Lowes Home Improvement
Greer, SC
05.2015 - 09.2021
- Reviewed daily sales and inventory levels to ensure accuracy of product availability.
- Developed visual merchandising plans for store displays, including window displays and promotional campaigns.
- Analyzed customer feedback to determine areas of improvement in store operations.
- Coached staff on proper store procedures and best practices to improve overall performance.
- Managed the recruiting, hiring and training process for new employees.
- Conducted regular store audits to identify areas needing improvement or corrective action.
- Ensured compliance with all company policies, procedures and safety regulations.
- Monitored stock levels across all departments to maintain adequate supplies throughout the season.
- Provided leadership support for a team of 20+ sales associates by setting goals and providing guidance when needed.
- Maintained strong relationships with customers by addressing their concerns promptly and professionally.
- Organized seasonal markdowns according to corporate guidelines while ensuring profitability objectives were met.
- Resolved conflicts between customers, vendors, staff members in an efficient manner while maintaining positive relationships.
- Improved inventory turns and cycle count accuracy with aggressive and tactical buying methods.
Education
Program Completion - Retail Management
Lowe’s Manger Training Program
Greer, SC04-2015
High School Diploma -
Greer High School
Greer, SC12-1999
Skills
- Production
- Data Analysis
- Logistics Oversight
- Health and safety compliance
- Document Control
- Customer Retention
- P&L Management
- Performance reporting
- Inventory Management
- Customer Service
- Organizational Management
- Performance monitoring
- Employee Motivation
- Expense Reports
- Warehouse Operations
- Sales Presentations
- Staff Training
- Schedule Management
- Problem-Solving
- Performance Evaluations
- Staff Development
- Inventory Control
- Goal Setting
- Team Leadership
- Decision-Making
- Operations Management
- Onboarding and Orientation
Timeline
Outside Pro Services Manager
Floor and Decor
01.2025 - Current
Operations Manager
Lowes Home Improvement
04.2024 - Current
Specialty Assistant Store Manager
Lowes Home Improvement
02.2021 - 04.2024
Merchandising Assistant Store Manager
Lowes Home Improvement
05.2015 - 09.2021
Program Completion - Retail Management
Lowe’s Manger Training Program
High School Diploma -
Greer High School