Summary
Overview
Work History
Education
Skills
Other small term employment
Timeline
Generic

Tyler Lipischak

Holly,MI

Summary

Knowledgeable customer service rep with solid background in automotive parts and customer service, strong skills in parts cataloging, data entry, billing and learning pc programs, possesses ability to streamline parts and services through effective communication. Looking for a future in billing/data entry/logistics/customer service.

Overview

13
13
years of professional experience

Work History

Parts Advisor

Randy Wise Buick Gmc
04.2023 - 04.2025
  • Assisted technicians in diagnosing vehicle issues by providing advice on proper replacement parts.
  • Provided customer service both in person and via phone by helping customers find the correct part and information for vehicles
  • Helped with managing and processing of ecommerce orders.
  • Responsible for placing orders and writing PO's for wholesale accounts.
  • Developed an above average understanding of computer based programs in order to help customers and coworkers in all departments find the information they were looking for.
  • Assisted with training new team members, and making sure they were confident in going forth with duties.
  • Collected and processed payments for in person customers. This included cash handling/credit cards and purchase orders though DMS
  • Recommended alternative options for parts when parts were unavailable or discontinued through supplier.
  • Contacted GM in complex situations when we were unable to help a customer or technician.
  • Submitted and processed returns/warranties for customers and wholesale accounts.
  • Assisted with checking in and putting away of stock and special orders for customers.
  • Assisted with management of inventory of parts and chemicals.
  • Helped mange and process shipments going out through fedex/UPS/other 3rd party carriers
  • Opened and closed when needed, this included working alone 1 saturday and late night a month to do all the duties of parts department.
  • KEY HOLDER




Body Shop Parts Coordinator

Todd Wenzel Buick GMC
03.2021 - 04.2023
  • Optimized storage solutions within a new warehouse space to maximize efficiency and ease of access to commonly needed items.
  • Collaborated with bodyshop technicians and other parts personnel to identify necessary parts for repairs
  • Responsible for the looking up/verifying and ordering of parts for all bodyshop estimates. This included OEM as well as all other makes and models
  • Types of parts included OEM, aftermarket, new and used.
  • Kept an organized work office for ease of finding invoices and proper documents.
  • participated in weekly meetings to help try and streamline the parts and repair process of vehicles.
  • Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing, this included management of company credit card and access to purchase orders.
  • Issued credits to technicians for repair times on damaged used parts
  • KEY HOLDER


Loader

Midwest Glass Fabricators Inc.
01.2020 - 01.2021
  • Safely loaded and unloaded different size glass panels on/off box trucks, this included wearing PPE.
  • Kept work area and warehouse clean when not busy with loading.
  • 3rd shift position



Package Handler

Fedex
05.2020 - 12.2020
  • Responsible for the loading and unloading of Fedex semi trucks.
  • Moved parts throughout facility ensure package was placed on correct truck.
  • Involved following strict safety guidelines and protocols for employees and packages safety
  • Used hand-held scanners and physical logs to accurately track item movements.

Parts Counter Person

Randy Wise Buick Gmc
01.2018 - 01.2019
  • Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
  • Responsible for putting away stock and making new locations for incoming new stock.
  • Provided help with customers and mechanics in locating correct parts in catalog and the ordering of parts in a timely manner
  • Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
  • Provided assistance at front counter which included cashiering and the processing of purchase orders and credit cards.
  • KEY HOLDER

Parts Counter Person and Driver

Vic Canever Chevrolet
01.2012 - 01.2018
  • Started out as a driver - delivering and picking up parts and supplies for dealership.
  • This included the receiving and scanning of part orders every morning
  • Main job included picking up parts for vehicles being worked on in service department, and delivery of parts to wholesale accounts.
  • After a couple years moved up to the counter to help mechanics find parts for cars in shop and also help at the customer counter when needed.
  • Assisted in issues when contacting GM was needed to determine what information was correct in catalogs.
  • This included cash handling and writing of purchase orders for the dealership.
  • KEY HOLDER

Education

No Degree - None

Central Michigan University
Mount Pleasant, MI

High School Diploma -

Holly High School
Holly, MI
06-2009

Skills

  • Parts cataloging
  • Customer service
  • Warehouse operations
  • Shipping procedures
  • PC software understanding
  • Multi-tasking
  • Payment procedures
  • Great understanding of car anatomy
  • Automotive industry
  • Stock control
  • Ordering parts
  • Email communication
  • Invoice processing
  • Order fulfillment
  • Inventory auditing
  • Returns processing

Other small term employment

Qdoba Cook

FYE store associate

Petsmart Pet Hotel attendant

restaurant dishwasher

Timeline

Parts Advisor

Randy Wise Buick Gmc
04.2023 - 04.2025

Body Shop Parts Coordinator

Todd Wenzel Buick GMC
03.2021 - 04.2023

Package Handler

Fedex
05.2020 - 12.2020

Loader

Midwest Glass Fabricators Inc.
01.2020 - 01.2021

Parts Counter Person

Randy Wise Buick Gmc
01.2018 - 01.2019

Parts Counter Person and Driver

Vic Canever Chevrolet
01.2012 - 01.2018

No Degree - None

Central Michigan University

High School Diploma -

Holly High School

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Tyler Lipischak