Tyler Loiselle
Blaine,MN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
CORE VALUES: Lead with Honesty and Integrity. Be Passionate & Determined, Pursue Growth & Learning, Build Open & Honest Relationships, Be Inspiring & Positive, and Have FUN
Overview
8
8
years of professional experience
Work History
Project Manager
Hawk Ridge Systems
05.2022 - Current
- Coordinate cross-functional teams to ensure smooth execution of projects from inception to completion in the SaaS industry
- Completed 150 projects in 2023, varying in complexity
- Liaison between departments to facilitate communication and keep appropriate parties updated on project developments.
- Develop detailed project plans to outline scope, goals, deliverables, and timelines, ensuring successful outcomes.
- Spearhead process improvements within the organization by sharing best practices learned from completed projects across various departments.
- Assist with onboarding newly hired staff members and serve as a team mentor
Director of Outreach & Catering
CRISP & GREEN
05.2021 - 06.2022
- Part of franchise team leading expansion in the Dallas-Fort Worth metroplex
- Spearhead marketing strategies for store launches that resulted in increased brand visibility
- Created customer service model that was adopted across all franchise locations to develop high-performing teams
- Conduct creative outreach to boost event attendance and catering sales
- Manage partnerships with fitness studios, bringing free, weekly community events that promote a healthy lifestyle
Performance Manager
Historic Theatre Group
02.2020 - 01.2021
- Work closely with event promoters, building managers, and booking contacts to facilitate all ticketing needs
- Execute on ticketing plan for 300+ performances yearly across 3 historic theatres in Minneapolis (Orpheum, State, Pantages)
- Work with clients to set up events, maintain seating manifests, and manage preparation and settlement of all event box office statements
- Demonstrate excellent customer service skills, respond promptly to customer inquiries/requests, and train all Box Office personnel in customer service standards
- Board member for Midwest Ticketing Services Group.
Box Office Manager
Historic Theatre Group
10.2016 - 02.2020
- Maintained accurate financial records for all transactions related to ticket sales, refunds, exchanges, and fees
- Led team of 15+ box office employees by providing clear expectations, feedback, and support for growth
- Manage select performances at Orpheum, State, and Pantages Theatres while also assisting show management for the Broadway Season
- Ensured accessibility, incorporating ADA-compliant practices and accommodating special requests to make events inclusive and enjoyable for all patrons
- Follow through and respond to promoter requests, internal orders, inventory management, and other show needs
Education
Bachelor of Science - Sports Management
Southwest Minnesota State University
Marshall, MN01.2014
Skills
- Project Management
- Project Planning and Development
- Customer Relations
- Data Analysis
- Staff Management
- Ticket Operations
- Event Management
- Client Relationships
- Presentations
- Microsoft Office
- Teamwork
Timeline
Project Manager
Hawk Ridge Systems
05.2022 - Current
Director of Outreach & Catering
CRISP & GREEN
05.2021 - 06.2022
Performance Manager
Historic Theatre Group
02.2020 - 01.2021
Box Office Manager
Historic Theatre Group
10.2016 - 02.2020
Bachelor of Science - Sports Management
Southwest Minnesota State University
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